Roving Teller

First Bank•Asheboro, NC

10d•Onsite

About The Position

The Roving Teller performs routine and intermediate branch and customer service duties similar to those of a Teller, with the added responsibility of traveling among branches within a region to provide coverage as needed. The role serves retail and commercial customers by processing deposits, withdrawals, payments, and other transactions; assisting with vault and night depository duties; and promoting the Bank’s products and services through customer relations and referrals. The position requires driving between branch locations and a valid driver’s license. The Roving Teller operates teller and computer systems, maintains accurate transaction and customer records, provides effective customer service, and follows branch security procedures. The role must comply with corporate policies, applicable federal and state regulations—including the Bank Secrecy Act and Anti-Money Laundering Act—and the Bank’s Service Excellence standards. Other duties may be assigned as required.

Requirements

High school diploma, GED, or equivalent work experience.
Educational experience or training should be related to business or the financial industry.
Intermediate knowledge of bank operations, products and services, applicable state and federal laws and regulations, and Bank operational policies and procedures.
Excellent organizational and time-management skills, with the ability to work with minimal supervision.
Intermediate skills using computer terminals, personal computers, mainframe systems, word-processing, spreadsheet, and specialty software programs.
Exceptional verbal, written, and interpersonal communication skills; ability to apply common sense, carry out instructions, and instruct personnel.
Valid driver’s license.
Ability to work the hours and days required to complete the position’s essential functions as scheduled.
Ability to pay close attention to detail and work as a team member; interact effectively with coworkers and customers; exercise self-control, diplomacy, discretion, and appropriate judgment.
Ability to exercise learning, thinking, concentration, and self-control in a customer-relations environment.
Ability to stand, walk, sit, and use hands and fingers; vision, hearing, speech, dexterity, and visual concentration are required.

Responsibilities

Receive retail and commercial checking and savings deposits, verify required documentation, and issue receipts.
Cash checks and savings withdrawals and make cash advances, ensuring transactions are authorized, properly documented, and within limits; assess questionable items.
Assist with night depository duties, including logging bags, processing deposits, making change orders, issuing receipts, and returning bags to customers.
Assist with opening and closing the vault and balancing vault currency and coin; verify cash bought from or sold to the vault.
Operate computer terminals and personal computers to process account activity, determine balances, resolve problems within authorized limits, and process teller work through branch capture.
Issue official checks, traveler’s checks, and gift cards.
Cross-sell Bank products and services and refer customers to appropriate staff.
Control access for safe deposit services and assist customers.
Receive and process stop-payment and hold orders and accept loan, credit card, and installment payments.
Balance the cash drawer daily.
Provide effective customer service and resolve problems within authorized limits.
Record, file, and update information; sort mail and reports; answer telephones and direct callers to appropriate Bank personnel.
Assist with imaging research and gather data and process reports, including currency transaction, returned-item, overdraft, and callback reports as applicable.
Process address changes, check orders, traveler’s checks, incoming and outgoing collections, change orders, and deposit-slip corrections.
Type routine letters, reports, and forms; maintain files; copy and fax documents; and order and distribute supplies.
Follow branch personnel security and Bank procedures, including opening, closing, and other security procedures.
Prepare and verify currency shipment orders as needed.
Drive between branch locations within a region to provide coverage as needed.
Complete annual compliance courses and adhere to corporate policies, federal and state laws and regulations, and Service Excellence standards.
Perform other duties as required.