Roving Teller

First Bank•Asheboro, NC

11d•Onsite

About The Position

The Roving Teller performs routine and intermediate branch and customer service duties similar to those of a Teller, traveling between branches within a region to provide coverage as needed. The role handles deposits, withdrawals, loan payments, cash advances, night depository and vault activities, and other customer transactions. It also supports branch operations, maintains customer relationships, promotes Bank products and services through referrals, and follows security, compliance, and service standards. The position requires driving between locations within a region and a valid driver's license. Work takes place in a professional office using standard office equipment. The role requires the ability to work the hours and days scheduled to complete its essential functions.

Requirements

High school diploma, GED, or equivalent work experience.
Educational experience through in-house training, formal schooling, or financial-industry-related curriculum should be business- or financial-industry-related.
Intermediate knowledge of Bank operations, products and services, related state and federal laws and regulations, and Bank operational policies and procedures.
Excellent organizational and time-management skills, with the ability to work with minimal supervision.
Intermediate skills in computer-terminal and personal-computer operation, mainframe computer systems, word processing, spreadsheets, and specialty software.
Exceptional verbal, written, and interpersonal communication skills, and the ability to apply common sense to carry out instructions and instruct personnel.
Valid driver’s license.
Ability to stand, walk, sit, and use hands and fingers; vision, hearing, speech, dexterity, and visual concentration are required.
Ability to work the hours and days scheduled to complete the position’s essential functions.
Ability to learn, think, concentrate, exercise self-control, and work in a customer-relations environment.
Ability to pay close attention to detail and work as a team member.
Ability to interact effectively with coworkers and customers, use diplomacy in customer and employee relations, and exercise discretion and appropriate judgment.

Responsibilities

Receive retail and commercial checking and savings deposits, verify required documentation, and issue receipts.
Cash checks, process savings withdrawals and cash advances, confirm authorization and documentation, and make decisions about questionable items within authorized limits.
Assist with night depository duties, including logging bags, processing deposits, making change orders, issuing receipts, and returning bags to customers.
Assist with opening and closing the vault and balancing vault currency and coin.
Use computer terminals or personal computers to process account activity, determine balances, and resolve problems within given authority.
Issue official checks, traveler’s checks, and gift cards.
Cross-sell Bank products and services and refer customers to appropriate staff.
Perform safe deposit duties, control access, and assist customers.
Receive and process stop-payment and hold orders.
Accept loan, credit card, and installment payments.
Balance the cash drawer daily and verify cash bought from or sold to the vault.
Provide effective customer service and help resolve problems within given authority.
Record, file, and update information, and sort mail or reports as required.
Answer telephones and direct callers to appropriate Bank personnel.
Process teller work through branch capture and assist with imaging research.
Gather data and process reports, such as currency transaction, returned items, overdrafts, and callbacks, as needed.
Process address changes, check orders, traveler’s checks, incoming and outgoing collections, change orders, and deposit slip corrections.
Type routine letters, reports, and forms; maintain files; copy and fax documents; and order and distribute supplies.
Take steps to ensure the security of branch personnel and Bank procedures, and understand opening, closing, and other security procedures.
Prepare and verify currency shipment orders as needed.
Drive between locations within a given region to provide branch coverage.
Complete annual compliance courses and adhere to corporate policies, procedures, applicable federal and state laws and regulations, including the Bank Secrecy Act and Anti-Money Laundering Act, and Service Excellence standards.
Perform other duties as required.