Roving Leasing Agent - Victorville area

Cambridge Management•Victorville, CA

About The Position

Cambridge Management, Inc. is hiring a Roving Leasing Agent to support properties in the Victorville area. Under the direct supervision of the Community Manager and/or Assistant Manager, the Leasing Agent assists with advertising, promotions, marketing, and leasing. The role involves building and maintaining relationships with prospective and current residents, providing customer service, and supporting the daily administrative and operational needs of the property. The position requires professionalism, excellent attendance and communication, and the ability to build lasting business relationships. The agent supports sales and marketing activities, resident services, application and leasing processes, rent collection, renewals, move-ins and move-outs, service-request tracking, and property presentation. The role may involve work at multiple properties, travel to banks and other off-site locations, and attendance at resident functions and community events, including evenings and weekends. The position may also require housekeeping duties. The job requires a high school diploma or equivalent and at least one year of experience in customer service, leasing, or sales. A bachelor's degree or National Apartment Leasing Professional (NALP) credential is preferred. Experience with HUD and LIHTC programs, strong computer skills, Office 365 familiarity, and the ability to use mobile devices are required; RealPage OneSite competency is expected following CMI training. Required training must be completed within 30 days of hire. A valid driver's license is required when performing designated travel or golf-cart driving tasks. Offers are contingent on successful completion of a background check, drug screen, and, if required, an MVR check.

Requirements

High school graduate or equivalent.
At least one year of experience in a customer service, leasing, or sales position.
Experience with HUD and LIHTC programs.
Strong sales and customer service skills, including professional communication and issue resolution.
Strong time-management, organizational, follow-through, and deadline-management skills, including the ability to work without direct supervision.
Ability to maintain confidentiality and fiduciary responsibility and adhere to ethical standards.
Working knowledge of Office 365, excellent computer skills, and industry software experience.
Ability to use tablet/mobile devices and software efficiently; RealPage OneSite competency is required following CMI training.
Ability to work a flexible schedule that includes weekends, evenings, and holidays.
Must complete required training within 30 days of hire.
A valid driver's license is required if performing designated travel tasks or driving a golf cart.
Ability to communicate in writing and in person or by telephone for prolonged periods, up to six hours per workday.
Ability to sit, stand, and walk for prolonged periods and frequently reach, push, pull, and lift up to 20 pounds.
Ability to work outdoors in all weather conditions, indoors in environmentally controlled conditions, in close proximity to others, and in a vehicle or golf cart.
Ability to deal professionally with unpleasant, angry, or discourteous people and to work in conflict situations.

Nice To Haves

Bachelor's degree.
National Apartment Leasing Professional (NALP) credential.

Responsibilities

Create a positive, welcoming, and supportive environment for residents, visitors, and community associates.
Assist with developing and implementing resident services programming, advertising, special promotions, and on-site marketing.
Attract, screen, and select prospective residents according to applicable laws, governing program requirements, and Resident Selection Criteria.
Determine prospective residents' needs, prepare lease packages, and support leasing, renewals, move-ins, and move-outs.
Maintain relationships with prospective and current residents, follow up with guests within 24 hours or less, and send thank-you cards.
Conduct telephone market surveys and physical competitor shops; prepare market surveys and traffic reports and recommend marketing strategies.
Develop and monitor merchant and neighborhood referral programs and initiate sales outreach plans.
Support the Assistant Community Manager in tracking and processing renewals, lease expirations, and notices to vacate.
Collect and accurately process and report application fees, security deposits, rents, late rent, and other fees or monies due.
Assist the Community Manager and/or Assistant Community Manager with delinquent rent collection and administrative forms and reports.
Maintain resident and property files, complete lease forms and agreements, and keep files, desk, and leasing area organized.
Use maintenance software to enter and track service requests and unit turns.
Inspect market-ready units and models each morning to ensure they are ready to show.
Answer telephone calls, greet residents and prospective residents, respond to corporate-office calls, and resolve issues professionally.
Assist in planning and facilitating resident functions and community events, including events on evenings and weekends.
Perform housekeeping duties as needed and other duties as requested by a supervisor.
Travel between multiple properties and to banks or other off-site locations when required.