Assistant Community Manager - Victorville Area

Village at Victorville • Victorville, CA

1d

About The Position

Under the direct supervision of the Community Manager, the Assistant Community Manager helps implement company policies and procedures at the property. The role maintains accurate financial records and supports leasing, marketing, and resident relations. The position requires professionalism, reliable attendance, strong communication, and the ability to build lasting business relationships.

The Assistant Community Manager assists with staff supervision and property operations, including leasing, resident files and requests, rent collection, reporting, vendor invoices, purchasing, and resident retention. The role also supports compliance with Fair Housing requirements and applicable HUD and Low Income Housing Tax Credit (LIHTC) rules and regulations. The position may require travel to banks and other off-site locations, and completion of required training within 30 days of hire. Offers are contingent on successful completion of a background check, drug screen, and, if required by the position, an MVR check.

Requirements

• High school diploma or equivalent.
• One to two years of affordable housing leasing experience.
• Experience budgeting and controlling community costs.
• Working knowledge of applicable landlord-tenant laws, Fair Housing regulations, LIHTC and HUD programs, and laws related to property-specific guidelines and occupancy standards.
• Understanding of financial statements, including budgets, financial reports, profit and loss statements, and general ledgers.
• Superior customer service skills, including the ability to manage difficult customers and situations.
• Professional verbal and written communication skills.
• Strong ethical standards, including confidentiality and fiduciary responsibility.
• Detail orientation and ability to manage conflicting priorities and adjust priorities daily.
• Flexibility and tolerance for change.
• Working knowledge of Office 365, excellent computer skills, and industry software experience; RealPage OneSite competency is required following CMI training.
• Willingness and ability to use tablet/mobile devices and software efficiently.
• Ability to work a flexible schedule that includes weekends, evenings, and holidays.
• Ability to travel to a bank and other off-site locations as required.
• Valid driver’s license if driving a golf cart when one is on site.
• Ability to complete required training within 30 days of hire.
• Ability to sit, stand, and walk for prolonged periods; reach, push, pull, and lift up to 20 pounds frequently or daily.
• Ability to communicate in writing and electronically and to engage in face-to-face, telephone, and other conversations for prolonged periods, up to six hours per workday.
• Ability to meet strict deadlines, work with others in a team, coordinate or lead others, and handle conflict professionally, including interactions with unpleasant, angry, or discourteous people.

Nice To Haves

• Bachelor’s degree or CPM designation.
• Experience managing LIHTC and HUD multifamily properties.
• Property management certification, such as ARM or CAM.

Responsibilities

• Assist in directing and supervising leasing, maintenance, janitorial, and housekeeping staff.
• Maintain current knowledge of area competition and market surveys; identify competing communities and document rates, apartment types, sizes, and amenities.
• Complete or supervise accurate weekly activity reports, rental applications, and recording of rental and leasing information.
• Assist the Community Manager with reporting, assigning, and recording resident requests, and with resident renewal and retention programs.
• Collect, receive, and record rents; collect delinquent rents and provide required reports.
• Prepare leases, addendums, and other legal paperwork for new move-ins; maintain tenant files throughout the lease term.
• Oversee timely completion of security deposit dispositions.
• Answer phones and handle or direct calls to the appropriate community administrative functions.
• Perform Leasing Consultant duties when that position does not exist at the community.
• Process and prepare applicant and resident files in compliance with Project-Based Section 8 and LIHTC requirements.
• Perform annual renewal inspections in accordance with HUD and LIHTC regulations.
• Contact utility companies to arrange transfer of service for tenants.
• Generate and post three-day demands and other required legal notices.
• Assist with resident evictions in compliance with court orders and directions from the lawyer and owner.
• Resolve resident problems or refer unresolved issues to the Community Manager.
• Assist in planning and implementing resident events and office themes; interact with residents courteously and professionally.
• Purchase supplies and equipment for leased properties; record rent receipts in Yardi and process vendor invoices and purchase orders.
• Complete required reports when the Community Manager is absent.
• Maintain awareness of and comply with the Fair Housing Act and applicable HUD and LIHTC regulations.
• Travel to a bank and other off-site locations as required.
• Complete all required training within 30 days of hire.

Benefits

• 80 hours of accrued vacation for full-time employees.
• Up to six paid sick days per year, varying based on state sick-leave laws.
• Eight paid holidays.
• Two paid floating holidays.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Long-term disability coverage.
• AD&D coverage.
• Employee Assistance Program (EAP).
• 401(k) with employer match.
• Voluntary benefits available.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED