Facility Manager - Victorville

ROWI Teen & Parent Wellness Centers•Victorville, CA

10d•$22 - $24

About The Position

The Facility Manager oversees the day-to-day administrative operations of an outpatient treatment facility, working collaboratively with the Operations team. Under the supervision of the Program Director and with guidance from regional and director-level operations leaders, the role helps maintain a safe, problem-free facility so treatment and care can be provided under the best conditions. The Facility Manager upholds company values and enforces program regulations and guidelines, including HIPAA policies, infection control, and Joint Commission accreditation standards. The position includes facility and vehicle upkeep, supply and expense management, safety and licensing compliance, client transportation and intake coordination, visitor check-in, and oversight of records and staff documentation. The Facility Manager manages facility scheduling, supports onboarding and training, supervises Care Coordinators, and helps ensure staff and contractors meet compliance requirements. The role also participates in meetings and training, supports quality assurance activities, maintains client confidentiality, and provides a professional, caring example to staff, clients, employees, and guests.

Requirements

High school diploma required; a minimum of two years of experience in a managerial role may also satisfy the stated basic education and experience requirement.
Minimum of two years of driving experience.
Minimum of one year working with children in a therapeutic setting.
Valid driver’s license and eligibility for insurance with the agency’s vehicles.
Valid First Aid and CPR certifications.
Criminal background check.
Ability to maintain clear boundaries with clients and staff.
Ability to manage time effectively, work with minimal supervision, set priorities, and handle multiple assignments.
Basic computer skills.
Ability to work effectively in an interdisciplinary team environment.
Ability to communicate appropriately in writing and verbally with families and other professionals, including people from varied educational and cultural backgrounds.
Strong verbal and written communication skills.
Ability to cope constructively with stressful situations.
Demonstrate tact, initiative, resourcefulness, a professional manner, enthusiasm, and a nonjudgmental attitude.
Ability to document clearly and efficiently.
Ability to lift and carry items weighing up to 20–30 pounds.
Frequent walking, standing, sitting, and bending throughout a regular work shift.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Ensure programs and services meet high standards and clients receive a high level of care.
Keep the facility stocked, order supplies in advance, manage related expenses, and provide weekly feedback to the Program Director and Director of Operations about issues.
Monitor and track refrigerator and freezer temperatures.
Conduct weekly facility walk-throughs, identify and address safety hazards, report issues, and coordinate approved maintenance repairs.
Perform or assign emergency safety drills and complete weekly checklists to support policy, administrative, and licensing compliance; assist with accreditation and state licensing activities when requested.
Maintain the facility vehicle and schedule approved facility or vehicle maintenance.
Assist with client transportation scheduling and drive clients as needed.
Order Urinary Analysis supplies, schedule pickups, and assist with obtaining samples from clients as needed.
Manage visitor check-in.
Assign a cubby and prepare a client orientation binder before admission.
Oversee client intake, complete related paperwork, review and obtain signatures on admission consents, and assign necessary additional duties to Care Coordinators.
Ensure compliance with Joint Commission standards and HIPAA policies.
Audit treatment records in the EMR and documentation completed by staff and contractors; ensure EMR documentation is submitted within 24 hours.
Gather information and prepare reports for Monthly Operations, Quality Assurance, and Performance Improvement meetings.
Manage the facility schedule to ensure shifts and groups are covered.
Onboard new staff and contractors, complete related paperwork and documentation, assist with training, and participate in and conduct staff performance reviews.
Update employee document compliance dates in ROWI systems.
Maintain working knowledge of the Care Coordinator and Educational Liaison roles to support staff; supervise Care Coordinators and cover their shifts when needed.
Participate in required departmental training and meetings.
Uphold infection control policies and procedures at the facility.
Serve as a positive, caring, and professional role model to treatment staff, clients, employees, and guests.
Maintain the confidential nature of clients and related activities.
Comply with the dress code and complete tasks accurately and on time.
Attend designated staff and in-service meetings.
Perform additional duties assigned by the management team.
Maintain the Environment of Care, including watering and caring for live plants at the location.
Ensure external fire systems and fire extinguishers are serviced as required by ROWI policy and procedures.