Supervisor, Community Wellness Center - Victorville

Inland Empire Health Plan•Victorville, CA

8d•$80,059 - $106,059•Onsite

About The Position

The Community Wellness Center Supervisor supports Community Wellness Center strategies and oversees the day-to-day services and operations of the assigned Center. Reporting to the Community Wellness Center Manager, this role serves as a liaison and ambassador to internal and external clients and community partners. The Supervisor provides strategic and operational leadership for wellness programming, curriculum planning, facility utilization, and program quality. The role directly supervises Community Wellness Center program staff, aligning their work with organizational goals, member experience standards, and quality benchmarks such as HEDIS and MCAS. The Supervisor applies LEAN principles to support team development, performance management, and continuous improvement. The position also supports IEHP’s Quality Program goals, including HEDIS, CAHPS, and NCQA Accreditation.

Requirements

At least three years of experience, in addition to experience in at least one of the following areas: supervision or lead capacity, managed care/IPA/clinic setting, community outreach, or working with State Health Programs such as Medi-Cal and the Healthy Families Program.
Bachelor’s degree from an accredited institution, preferably in a relevant health, social, or behavioral discipline.
Valid California driver’s license and valid automobile insurance.
Must meet and maintain IEHP vehicle-insurance driving standards, with no more than three points on driving record.
Understanding of and sensitivity to multicultural communities.
Knowledge of community resources available in Riverside and San Bernardino Counties.
Excellent computer skills, particularly with Microsoft Office software.
Strong written, verbal, and interpersonal communication skills.
Excellent time-management, organizational, and leadership skills.
Patience and emotional intelligence.
Ability to make clear presentations.
Strong judgment and decision-making skills.
Ability to build rapport with team members, members, and community partners.
Ability to lift 40 pounds.
Ability to perform substantial field work requiring 25% driving travel.
Flexibility to work evenings and some weekends.

Nice To Haves

Experience working with Community Centers.
Bilingual written and verbal skills in English and an IEHP Threshold Language.
Knowledge of the Medi-Cal/managed care environment.

Responsibilities

Coordinate daily Center operations in accordance with established policies, procedures, standard operating procedures, and job aids.
Oversee quantitative and qualitative data collection on Center activities, member satisfaction, and program outcomes.
Manage internal and external building event requests.
Review and submit payment, invoice, and expense requests to the Community Wellness Center Manager for approval.
Recommend policy and procedure changes based on Community Wellness Center needs.
Ensure staff maintain standards for member rights and responsibilities, including confidentiality of Center participants.
Collaborate with management in Care Management, Member Services, Health Education, Health Navigator, and other departments to resolve member issues and work on projects.
Implement special projects, classes, and programs assigned by the manager, ensuring timely completion.
Coordinate high-volume projects and requests across the Community Wellness Center.
Build and maintain relationships with community-based organization partners and other external partners to promote health education, services, resources, and social connections.
Supervise team members and oversee planning, scheduling, and staff efficiency in accordance with member-experience quality standards.
Promote a motivating and energized work environment through positive leadership, communication, and organizational skills.
Train and develop team members, conduct performance reviews, and communicate and implement the LEAN model to achieve quality assurance goals.
Coordinate staff and partner schedules each month to create a comprehensive programming calendar and ensure timely promotion across platforms.
Hire, train, and manage support staff while monitoring and evaluating outcomes.
Perform other duties needed to support Health Plan operations and department business needs.