Wellness Center Supervisor - VIP Petcare

Tractor Supply Company•Cumming, GA

About The Position

The Wellness Center Supervisor leads the Wellness Center team and oversees clinic execution, staff development, and adherence to company protocols and procedures. The role provides pet wellness services and recommendations, supports pet parents, and maintains relationships with host-store partners. It also oversees staffing, inventory, equipment, administrative duties, and daily clinic operations. The position requires hands-on veterinary care abilities, including preparing vaccines, administering treatment under veterinarian supervision, collecting samples, safely restraining pets, and responding to adverse vaccine reactions with protocol guidance from an off-site veterinarian. The supervisor also coaches staff, resolves and documents staff issues, conducts performance reviews, manages schedules and payroll submissions, and helps the team meet goals. The work may involve weekends, varied weekdays and times, occasional overnights, and some outdoor clinic activities. The role involves exposure to cats and dogs of all sizes, breeds, and temperaments, and physical activities including sitting, standing, walking, kneeling, stooping, bending, driving, reaching overhead, and lifting 50 pounds or more.

Requirements

Experience in a leadership or management role managing three or more team members.
High school diploma or equivalent; a suitable combination of education and experience may be considered.
Licensed Veterinary Technician (LVT), Certified Veterinary Technician (CVT), or Registered Veterinary Technician (RVT) credential required.
Ability to work weekends, varied weekdays and times, and occasional overnights.
Valid driver’s license and reliable transportation to and from work.
Ability to safely handle and restrain animals and work around cats and dogs of all sizes, breeds, and temperaments.
Ability to perform the listed physical activities, including lifting 50 pounds or more.
Strong verbal and written communication, organizational, problem-solving, and analytical skills; attention to detail and reliable work product.
Independent judgment and decision-making skills, ability to work independently without direct supervision, and ability to adapt to changing priorities in a fast-paced environment.
Ability to work effectively with cross-functional teams and contribute to team goals.
Ability to navigate computer software and devices, including iPads and Bluetooth devices.
Professional appearance and positive conduct; punctuality and dependability.
Knowledge of basic sales principles and customer-service processes.

Nice To Haves

Previous animal handling experience, including restraint and knowledge of animal behavior.
Previous customer-service sales experience.
Veterinary-field or retail-management experience.
Familiarity with intubation and administering lifesaving CPR to pets.
Experience initiating treatment for an adverse allergic reaction while receiving protocol guidance from an off-site veterinarian.

Responsibilities

Oversee Wellness Center staff, clinic execution, and compliance with protocols, procedures, and processes.
Coach and develop Wellness Center staff, lead the team toward goals, resolve and document staff issues, and submit and deliver performance reviews.
Enter or verify employee time cards in ADP and submit payroll.
Schedule staff in Apollo and find replacements when needed due to call-offs.
Build and maintain relationships with host-location management and staff.
Assess pets’ lifestyles and recommend suitable preventive care, vaccines, tests, products, and microchips in accordance with company protocols and on-site veterinarian preferences.
Administer treatment under veterinarian supervision; prepare canine and feline vaccines using sterile technique; perform phlebotomy and subcutaneous injections; and collect and prepare blood and fecal samples for laboratory testing.
Participate in responding to adverse vaccine reactions and initiate treatment with protocol guidance from an off-site veterinarian; be familiar with intubation and pet CPR.
Safely restrain pets for wellness procedures, including vaccines, nail trims, and microchipping.
Complete health certificates, fill prescriptions, and scan pets for microchips.
Maintain clean and sanitary work areas by disinfecting surfaces and equipment between pets in accordance with guidelines.
Ensure clinic stations are operating appropriately and promote a culture of safety.
Manage Wellness Center equipment, secure and handle products and equipment appropriately, maintain inventory, perform inventory counts, and submit orders.
Update point-of-sale materials and order replacements as needed.
Manage daily paperwork and end-of-day reconciliation.
Answer client inquiries by phone and in the store, communicate effectively with pet parents, and educate host-location customers about clinics.
Establish and maintain effective relationships with pet parents and host-store partners, and reinforce the company’s brand promise and values.
Clean up after pets, including drool, urine, feces, and vomit.
Perform other duties as assigned.