Wellness Center Ambassador

Hackensack Meridian Health•Clifton, NJ

8d•$20

About The Position

The Wellness Center Ambassador serves as a welcoming host for patients and visitors at the Health and Wellness Center. The role greets guests upon arrival, supports wayfinding, provides clerical assistance, and helps with check-in, registration, or scheduling when needed. The Ambassador works to ensure patients and visitors have a positive, cohesive experience throughout their visit, and serves as a contact for clerical matters related to patient care while coordinating communication among patients, medical teams, point-of-service personnel, and supervisors. The position also provides secretarial support, assists with digital self-service, supports receiving and restocking supplies, and helps maintain a welcoming, organized environment. The role may require standing for some or all of a shift and physically assisting patients and visitors.

Requirements

High school diploma, GED, or equivalent program.
At least one year of work experience.
Ability to work independently and manage multiple tasks in a fast-paced, visible environment while maintaining a professional and confident demeanor in stressful situations.
Resourcefulness, efficiency, and organization.
Excellent interpersonal and verbal communication skills, problem-solving skills, and service recovery skills.
Computer skills.
Past experience with a Matrix reporting environment.

Nice To Haves

Associate's or bachelor's degree.
At least one year of front desk, reception, or hospitality experience.
Patient Advocacy Certification.
Bilingual ability.

Responsibilities

Welcome guests to the Health and Wellness Center, proactively greet them, and facilitate their journey through the facility.
Remain visible at the point of entry and maintain a professional appearance in accordance with attire standards.
Greet patients and visitors promptly, courteously, and helpfully.
Obtain and verify demographic information when required.
Direct patients to appropriate locations and determine whether they need registration, check-in, or scheduling assistance.
Escort or arrange escorts for patients who need a wheelchair.
Make patient confirmation calls where applicable, complete check-in upon arrival, and notify registration or the appropriate department of patient arrivals.
Answer and facilitate telephone calls according to organizational and departmental standards.
Advise guests about visiting and access policies, alert security to unresolved violations, assist security with visitor situations, and help evacuate lobby areas if required.
Complete event reports as needed.
Explain parking options and address parking concerns.
Handle routine inquiries and issues, and direct patient complaints to appropriate individuals.
Conduct routine environmental observations and follow up on issues involving areas such as lobbies, public restrooms, and wheelchairs.
Follow HMH, hospital, and departmental policies and procedures.
Serve as a resource to visitors waiting in areas of coverage.
Maintain working relationships with colleagues and volunteers and complete change-of-shift requirements.
Establish relationships with patients and facilitate efficient communication among patients, medical teams, point-of-service personnel, and supervisors.
Serve as a patient contact for clerical matters regarding patient care.
Provide secretarial support as assigned.
Schedule tests or appointments as needed or support patients with digital self-service.
Use digital solutions to guide patients or assist with check-in, registration, or scheduling.
Support receiving, mail, supplies, and restocking for Wellness Center areas.
Adhere to HMH organizational competencies and standards of behavior.
Perform other duties and projects as assigned.