Routing and Dispatch Coordinator

UGI Corporation•White River, VT

17h•$32 - $32

About The Position

The Routing and Dispatch Coordinator is responsible for the daily scheduling, routing, and dispatch of delivery drivers and service technicians in supported locations. The role uses route optimization software and works with District Operations, Customer Experience teams, and regional leadership to create efficient routes and schedules that meet or exceed operational metrics while maintaining exceptional customer service. The coordinator serves as the subject matter expert for routing infrastructure, scheduling optimization, field resource utilization, and related reporting tools and dashboards. AmeriGas is the nation’s premier propane company, serving residential, commercial, industrial, and motor fuel customers. Applicants must be willing to complete a pre-employment drug screen and criminal background check. Successful applicants must pass the drug screen as a condition of employment and, if hired, are subject to substance abuse testing under company policy. The role is safety-sensitive; certain employees may not use medical marijuana even when prescribed. The stated pay is $31.70, with the final compensation depending on factors such as skills, qualifications, degrees and certifications, experience, and market data. Additional compensation may include eligibility for a performance-based bonus or commissions, depending on the position. Benefits-eligible employees may receive medical, dental, and vision coverage; flexible spending and health savings accounts; retirement savings plans such as a 401(k); parental and military leave; vacation or paid time off; sick leave as applicable; paid holidays; and disability coverage. Offerings are subject to eligibility and legal limitations.

Requirements

Prior experience with driver routing and/or technician dispatching.
Excellent interpersonal and customer service skills.
Strong analytical skills and the ability to solve problems and translate data into actionable results.
Detail-oriented problem solver with high accuracy standards.
Knowledge of safety and DOT protocols.
Strong understanding of field operations and the ability to identify and communicate downstream impacts of strategic decisions.
Ability to understand and relate technical requirements for service work.
High school diploma required.
3–5 years of experience in operations analysis, routing, logistics, technician scheduling, and/or dispatch.

Nice To Haves

Associate degree preferred.
Multi-location routing and scheduling experience preferred.
Propane experience is a plus.
Supervisor or management experience preferred.

Responsibilities

Schedule, route, and dispatch delivery drivers and service technicians in supported locations.
Use route optimization software to develop efficient routes and schedules.
Coordinate with District Operations, Customer Experience teams, and regional leadership.
Help meet or exceed operational metrics while maintaining exceptional customer service.
Serve as a subject matter expert for routing infrastructure, scheduling optimization, field resource utilization, and associated reporting tools and dashboards.
Balance operational efficiency with technician, driver, and customer needs.
Identify and communicate downstream impacts of strategic decisions.
Translate operational data into actionable results.