Routing and Dispatch Coordinator

UGI Corporation•Hartford, VT

2d•$32 - $32

About The Position

The Routing and Dispatch Coordinator is responsible for daily scheduling, routing, and dispatching delivery drivers and service technicians in supported locations. The role uses route optimization software and works with District Operations, Customer Experience teams, and regional leadership to develop efficient schedules and routes that meet or exceed operational metrics while maintaining exceptional customer service. The coordinator serves as a subject matter expert on routing infrastructure, scheduling optimization, field resource utilization, and related reporting tools and dashboards. Candidates must have prior experience with driver routing and/or technician dispatching, strong interpersonal and customer service skills, and the ability to balance operational efficiency with the needs of technicians, drivers, and customers. The role requires analytical problem-solving, attention to detail, knowledge of safety and DOT protocols, understanding of field operations, and the ability to communicate the downstream impacts of strategic decisions and understand technical requirements for service work. A high school diploma is required; an associate degree is preferred. The position calls for 3–5 years of experience in operations analysis, routing, logistics, technician scheduling, and/or dispatch. Multi-location routing and scheduling experience, propane experience, and supervisor or management experience are preferred. Compensation is listed at $31.70, with possible performance-based bonus or sales commissions depending on the position. The company offers benefits to eligible employees, including medical, dental, and vision coverage, flexible spending and health savings accounts, retirement savings plans such as a 401(k), paid time off, parental and military leave, paid holidays, and disability coverage.

Requirements

Prior experience with driver routing and/or technician dispatching.
Excellent interpersonal and customer service skills.
Strong analytical skills and ability to translate data into actionable results.
Detail-oriented problem solver with high accuracy standards.
Knowledge of safety and DOT protocols.
Strong understanding of field operations and ability to communicate downstream impacts of strategic decisions.
Ability to understand and relate technical requirements for service work.
High school diploma.
3–5 years of experience in operations analysis, routing, logistics, technician scheduling, and/or dispatch.

Nice To Haves

Associate degree.
Multi-location routing and scheduling experience.
Propane experience.
Supervisor or management experience.

Responsibilities

Schedule, route, and dispatch delivery drivers and service technicians in supported locations.
Use route optimization software to develop efficient routes and schedules.
Coordinate with District Operations, Customer Experience teams, and regional leadership.
Work toward operational metrics while maintaining exceptional customer service.
Serve as a subject matter expert on routing infrastructure, scheduling optimization, field resource utilization, and related reporting tools and dashboards.
Balance operational efficiency with technician, driver, and customer needs.
Identify and communicate downstream impacts of strategic decisions.