Routing & Dispatch Lead

Carters Inc.•Braselton, GA

3d•Onsite

About The Position

The Lead Routing & Dispatch Coordinator is a working-lead role that supports the daily execution of routing and dispatch operations and assists the Routing & Dispatch Supervisor with operational oversight. The role helps ensure the accurate, timely, and efficient movement of freight through load planning, dispatch execution, and real-time issue resolution. As a hands-on operational lead, this position is a primary point of contact for drivers, carriers, and internal stakeholders. It provides guidance to team members while reinforcing processes, service standards, and compliance expectations. The Lead provides coverage for the Supervisor when needed and supports workflow coordination, escalations, and team development in a fast-paced environment. This position is based on-site at the Braselton distribution center.

Requirements

At least 2 years of experience in transportation, routing, dispatch, or distribution center operations.
Prior experience in a lead or supervisory support role.
Strong working knowledge of routing systems, dispatch processes, and transportation operations.
Proficiency in Microsoft Office, including Excel, Outlook, and Word, and transportation or warehouse management systems.
Demonstrated ability to lead, coach, and support team members in a fast-paced operational environment.
Strong problem-solving, decision-making, and organizational skills.
Excellent written and verbal communication skills.
Ability to multitask, prioritize competing demands, and adapt quickly to changing business needs.
High level of accuracy, attention to detail, and accountability.
Flexibility to work varied schedules based on operational needs.
Reliable attendance and a strong sense of ownership and follow-through.

Responsibilities

Serve as the primary point of contact during the Supervisor’s absence and support daily routing and dispatch operations.
Assist with shift planning, workload distribution, and operational readiness to ensure coverage and service continuity.
Provide day-to-day guidance, direction, and real-time support to Routing & Dispatch Administrators and associates.
Support team onboarding, training, and ongoing coaching to reinforce performance expectations and best practices.
Monitor productivity, service levels, and workflow execution; escalate risks or issues to leadership as needed.
Reinforce compliance with company policies, safety requirements, and operational procedures.
Assist leadership with performance feedback and contribute to associate evaluations as requested.
Coordinate daily routing and dispatch activities to support efficient load planning and on-time delivery performance.
Dispatch drivers and carriers, assign loads, and communicate schedules, updates, and changes throughout the operating day.
Monitor route execution in real time and adjust plans to mitigate delays, capacity constraints, or service disruptions.
Act as an escalation point for complex routing, dispatch, or service-related issues and drive timely resolution.
Communicate shipment status and exceptions professionally with customers, carriers, and internal teams.
Complete dispatch documentation, system updates, and tracking activities accurately and on time.
Schedule and route customer orders in alignment with service level agreements and customer-specific requirements.
Oversee the full load lifecycle, including load creation, routing purchase orders, tracking, and closure.
Ensure compliance with routing guides, account requirements, and SCAC code maintenance.
Prepare, review, and validate daily, weekly, and monthly transportation and operational reports.
Identify opportunities to improve routing efficiency, service performance, and cost control.
Partner with leadership on continuous improvement initiatives and process enhancements.
Maintain a safe, organized, and efficient work environment aligned with operational standards.