Routing and Dispatch Coordinator

UGI Corporation • Orlando, FL

1d

About The Position

The Routing and Dispatch Coordinator is responsible for daily scheduling, routing, and dispatching of delivery drivers and service technicians in supported locations. The role aims to ensure efficient propane distribution and optimal use of field resources. It uses route optimization software and works with District Operations, Customer Experience teams, and regional leadership to develop efficient routes and schedules that meet or exceed operational metrics while maintaining exceptional customer service. The coordinator serves as the subject matter expert for routing infrastructure, scheduling optimization, field resource utilization, and related reporting tools and dashboards.

Requirements

• Prior experience with driver routing and/or technician dispatching.
• Excellent interpersonal and customer service skills.
• Strong analytical skills, including the ability to solve problems and translate data into actionable results.
• Detail-oriented problem solver with high accuracy standards.
• Knowledge of safety and DOT protocols.
• Strong understanding of field operations and ability to identify and communicate downstream impacts of strategic decisions.
• Ability to understand and relate technical requirements for service work.
• High school diploma required.
• 3–5 years of experience in operations analysis, routing, logistics, technician scheduling, and/or dispatch.

Nice To Haves

• Associate degree preferred.
• Multi-location routing and scheduling experience preferred.
• Propane experience is a plus.
• Supervisor or management experience preferred.

Responsibilities

• Schedule, route, and dispatch delivery drivers and service technicians in supported locations.
• Use route optimization software to develop efficient routes and schedules that support operational metrics and customer service.
• Work with District Operations, Customer Experience teams, and regional leadership on routing and scheduling.
• Serve as the subject matter expert for routing infrastructure, scheduling optimization, field resource utilization, and related reporting tools and dashboards.
• Balance operational efficiency with the needs of technicians, drivers, and customers.
• Apply knowledge of safety and DOT protocols and communicate downstream impacts of strategic decisions.
• Understand and relate technical requirements for service work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED