Routing and Dispatch Coordinator

UGI Corporation • Town of Fallsburg, NY

3d

About The Position

The Routing and Dispatch Coordinator is responsible for daily scheduling, routing, and dispatching of delivery drivers and service technicians in supported locations. The role uses route optimization software and collaborates with District Operations, Customer Experience teams, and regional leadership to build efficient routes and schedules, meet or exceed operational metrics, and maintain excellent customer service. The coordinator serves as a subject matter expert on routing infrastructure, scheduling optimization, field resource utilization, and related reporting tools and dashboards.

AmeriGas is an equal opportunity employer and a drug-free workplace. Candidates must be willing to complete a pre-employment drug screen and criminal background check. The posted pay is $31.22, with possible eligibility for performance-based bonuses or sales commissions depending on the position. The company offers benefits to eligible employees, subject to applicable terms and eligibility.

Requirements

• Prior experience with driver routing and/or technician dispatching.
• Excellent interpersonal and customer service skills.
• Strong analytical skills and the ability to translate data into actionable results.
• Detail-oriented problem-solving skills and high accuracy standards.
• Knowledge of safety and DOT protocols.
• Strong understanding of field operations.
• Ability to understand and relate technical requirements for service work.
• High school diploma required.
• 3–5 years of experience in operations analysis, routing, logistics, technician scheduling, and/or dispatch.

Nice To Haves

• Associate degree preferred.
• Multi-location routing and scheduling experience preferred.
• Propane experience is a plus.
• Supervisor or management experience preferred.

Responsibilities

• Schedule, route, and dispatch delivery drivers and service technicians in supported locations.
• Use route optimization software to develop efficient routes and schedules.
• Coordinate with District Operations, Customer Experience teams, and regional leadership.
• Support operational metrics and customer service goals through routing and scheduling decisions.
• Serve as a subject matter expert on routing infrastructure, scheduling optimization, field resource utilization, and associated reporting tools and dashboards.
• Balance operational efficiency with the needs of technicians, drivers, and customers.
• Identify and communicate downstream impacts of strategic decisions.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Health savings accounts
• 401(k) retirement savings plan
• Parental leave
• Military leave
• Vacation/paid time off
• Sick leave in compliance with state law, as applicable
• Paid holidays
• Disability coverage
• Potential performance-based bonus or commissions, depending on position

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED