Dispatch Lead

DO • East Boston, MA

3d

About The Position

DO & CO is seeking a Dispatch Lead in Boston to coordinate transportation between its main production facility, third-party vendors, and the airport. The role oversees timely delivery of products, goods, and services; plans and communicates transportation activities; monitors aircraft arrival and departure times and operational updates; and supervises a team of drivers and driver helpers. The Dispatch Lead also receives operational information from airline clients and the airport and shares it with the appropriate departments. This is an airport-related role requiring successful completion of the airport security clearance process and compliance with applicable food safety, hygiene, and other regulations. The position requires flexibility to work different shifts, including nights, weekends, and holidays.

Requirements

• At least 1 year of work experience in a similar role.
• Requirements necessary to obtain airport identification and complete the mandatory airport security clearance process, including applicable TSA and U.S. Customs requirements.
• Proficient computer skills, particularly Microsoft Word, Excel, and Outlook.
• Excellent planning and coordination skills.
• Team leader qualities and outstanding communication skills.
• Dedication and attention to detail with regard to customer service.
• Ability to find solutions and make effective decisions.
• Ability to work independently and in a team environment.
• Flexibility to work different shifts, including nights, weekends, and holidays.

Responsibilities

• Coordinate transportation activities between the main production facility, third-party vendors, and the airport.
• Manage on-time delivery of products, goods, and services.
• Plan, forecast, schedule, and communicate transportation activities.
• Monitor aircraft arrival and departure timings and other operational updates.
• Supervise, motivate, and assist a large team of drivers and driver helpers, including managing schedules and documentation.
• Comply with all applicable rules and regulations.
• Receive incoming calls and information from airline clients and the airport, and communicate it to the appropriate departments.
• Comply with food safety and hygiene regulations in the food safety management system handbook.
• Report food safety management system problems to the manager and hygiene and food safety team.
• Work hands-on to help ensure all flights are dispatched on time and address deficiencies in the transportation department.

Benefits

• Competitive pay of $28.00 per hour.
• 401(k) for eligible full-time employees.
• Healthcare benefits, including medical, dental, and vision coverage, for eligible full-time employees.
• Complimentary breakfast, lunch, and dinner each day.
• Career development opportunities nationally and internationally.
• Opportunity to collaborate with and represent a leading force in the luxury global gourmet entertainment industry.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed