Dispatch

Gold Cross Ems Inc•Augusta, GA

About The Position

The Communications Officer collects information by telephone, radio, or in person and relays it clearly and concisely. The role operates the CAD system to enter information and track units throughout calls, coordinates with other agencies during joint or mutual-aid emergencies, and dispatches emergent and non-emergent calls professionally and clearly. The officer performs day-to-day dispatch operations, answers and operates telephone systems, monitors emergency-service radios and units, uses CAD and other office equipment, and completes beginning- and end-of-duty tasks in accordance with standard operating procedures. The officer follows the chain of command and may perform other assigned duties, including work in other functional areas to cover absences or balance workload. The position reports to a Senior Communications Officer or Shift Supervisor. Employees must sign a drug-free workplace agreement upon hire.

Requirements

Valid driver's license.
High school diploma or GED.
Satisfactory background check.
Basic Life Support (CPR) certification.
Hazmat training.
Bloodborne pathogens training.

Responsibilities

Answer non-emergency phone lines within two rings while remaining professional, courteous, and following standard operating procedures.
Operate telephone functions and phone systems according to standard operating procedures.
Know Gold Cross EMS and Columbia County Fire station locations and the Gold Cross EMS response areas for each unit.
Closely monitor assigned radios, including traffic not directed to dispatch.
Monitor units’ locations and timely completion of calls, and be able to verbally report unit locations to management without consulting CAD or the status board.
Operate CAD according to standard operating procedures; enter and monitor routine traffic and use approved CAD functions.
Operate and monitor radio functions according to standard operating procedures.
Operate and monitor office equipment, including copy/fax machines, printers, consoles, backup equipment, and internet-based non-emergency call requests.
Complete beginning-of-duty tasks according to standard operating procedures, including reviewing pass-on information, arriving early as policy dictates, and recording clock-in and clock-out times correctly.
Complete end-of-duty tasks according to standard operating procedures, including passing information to the relief officer, ensuring calls are completed and accurate and have the proper certification level and response area, cleaning work and break areas, filing required paperwork, and clocking out.
Complete any remaining work before leaving the shift.
Follow the chain of command and direct day-to-day issues to the Shift Supervisor when one is in place.
Perform other duties as assigned, including work in other functional areas to cover absences, address peak work periods, or balance workload.
Sign a drug-free workplace agreement upon hire.