Dispatch Associate

Global Medical Response • Arlington, TX

7d

About The Position

The Dispatcher responds to emergency and non-emergency calls for ambulance and transportation services. The role assigns and routes transportation requests and communicates clearly in all situations to provide quality support and care to customers. Dispatchers apply Emergency Medical Dispatch concepts and approved protocols, allocate EMS resources, document and enter shift information accurately, generate and verify reports, locate incident scenes, and select safe and efficient routes. They relay instructions and emergency information, maintain knowledge of company policies and procedures, and use assigned dispatch equipment.

Requirements

• High school diploma or equivalent.
• Minimal medical training or telecommunications experience, or at least one year of experience as an EMS or public safety dispatcher.
• Skilled in reading and writing English.
• Ability to communicate clearly over the radio and telephone.
• Ability to record, transmit, and report information accurately.
• Ability to use assigned equipment efficiently.
• Ability to manage multiple tasks simultaneously.
• Typing skills with the speed and accuracy needed to process emergency and non-emergency calls efficiently.
• Ability to understand basic computer applications.

Nice To Haves

• Experience in the healthcare industry.

Responsibilities

• Understand and implement Emergency Medical Dispatch concepts as published in Principles of Emergency Medical Dispatch and customized by AMR.
• Allocate EMS resources using appropriate decision-making rules and approved protocols.
• Ensure paperwork is complete and accurate before the end of the shift.
• Enter shift data accurately and completely, including State Run Report data as assigned.
• Generate applicable reports and check them for accuracy.
• Assist in locating incident scenes and selecting the safest, fastest routes using available locator aids.
• Relay instructions from supervisors, messages, and emergency information.
• Maintain current working knowledge of company policies, procedures, rules, regulations, and memorandums.
• Follow established parameters and formats when receiving service requests.
• Know how to use assigned equipment, including computers, printers, 911 equipment, recording devices, and telephones.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED