Mobile Crisis Dispatch Team Lead

RHA Health Services, LLC • Asheville, NC

4d

About The Position

The Mobile Crisis Dispatch Team Lead supervises dispatchers on the Mobile Crisis Team. The role assists with answering crisis calls and handles personnel matters, interviewing, hiring, filing, data entry, and covering shifts when needed. The schedule is typically 9 a.m. to 5 p.m., Monday through Friday, with additional hours as needed to cover unexpected staff absences.

The position also serves as a primary contact and coordinator of services for individuals experiencing mental health or substance use issues in residential, school, workplace, and community settings. It coordinates and monitors services and supports identified in each person’s Person Centered Plan. Interventions are strength-based and intended to promote recovery, reduce symptoms, increase coping skills, and support the person in achieving the highest possible level of functioning in the community. The role supervises and directs staff to support quality service delivery; service-specific work may require additional training, experience, education, or licensure.

Requirements

• May be required to qualify as a Qualified Professional under the applicable service definition, with qualifying licensure or certification, or qualifying education and MH/DD/SA experience.
• Meet the education, experience, licensure, and certification requirements specified by the service definition for the services provided.
• General working knowledge of North Carolina’s human services delivery system.
• Valid driver’s license, auto insurance, and reliable transportation.
• Ability to pass a drug screen and background check.
• Ability to lift between 20 and 50 pounds and meet the physical requirements of performing CPR and therapeutic holds.

Nice To Haves

• Employee supervisory experience preferred.
• Experience with Electronic Medical Records (EMR) preferred.

Responsibilities

• Supervise dispatchers on the Mobile Crisis Team.
• Assist with answering crisis phone calls.
• Handle personnel matters, interviewing, hiring, filing, and data entry.
• Cover shifts when needed, including unexpected staff absences.
• Coordinate and monitor services and supports identified in each person’s Person Centered Plan.
• Supervise and direct staff to provide quality services.

Benefits

• Payactiv early access to earned wages before payday.
• Employee perks and discount program.
• Paid time off for full-time employees.
• Health insurance for full-time employees.
• 401(k) retirement savings program.
• Physical, emotional, and financial wellbeing programs.
• Chronic disease management programs for hypertension and diabetes for qualifying employees.
• Free CPR, first aid, and job-specific training opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed