Community Crisis Center Mobile Crisis Team Supervisor

Billings Clinic•Billings, MT

2d•Onsite

About The Position

The Community Crisis Center Mobile Crisis Team Supervisor assists the Program Director, Clinical RN Supervisor, and Crisis Center Supervisor in leading and managing Community Crisis Center programs. The supervisor coordinates the mobile crisis response team’s daily operational and clinical client-care activities, including staff supervision, scheduling, quality improvement, regulatory compliance, development and implementation of mobile-care policies, clinical support, and coordination of crisis services. The role supports safe, effective, and efficient mobile behavioral health care through interdepartmental coordination, fiscal control, and grant administration. The supervisor may assume departmental leadership responsibilities when the Program Director is absent. The position is full-time, exempt, and based at Billings Clinic’s main campus. The schedule may include day, evening, night, and weekend shifts, and the supervisor may cover mobile crisis counselor shifts during staffing shortages, sick calls, or vacations.

Requirements

Master’s degree in Counseling or Psychology.
De-escalation training at hire.
Clinical experience in a psychiatric and/or mental health field.
Current Montana license as an LCPC, LCSW, or Psychologist, or ability to obtain one before the start date.
Current Montana driver’s license and eligibility to be insured to operate Billings Clinic vehicles.
Employees who require licensure or certification must maintain it in good standing.
An equivalent combination of education and experience relating to the position’s tasks, knowledge, skills, and abilities will be considered.

Nice To Haves

Demonstrated progressively more responsible duties and/or previous crisis and supervisory experience.

Responsibilities

Model behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct, and service expectations; meet organizational and departmental requirements and maintain competency in applicable standards.
Supervise, lead, coach, and manage the performance of assigned mobile counselors and mobile care coordinators/peer support persons, following human resource policies and procedures.
Coordinate daily mobile team operations, staffing, scheduling, and workflow; assist with or conduct staff meetings; direct staff orientation and training; and provide ongoing education.
Administer grant and mobile project activities, coordinate with SAMHSA, oversee data collection, and manage community partnerships and grant reporting.
Assist with recruitment, orientation, training, professional development, and retention of mobile team staff; plan to meet mobile grant administration benchmarks when applicable.
Assist the Program Director with developing, implementing, and maintaining mobile crisis care policies, procedures, and practices to support quality care and a safe environment.
Collaborate with providers, community partners, and organizational leadership to promote continuity of care and high-quality client outcomes.
Participate in short- and long-term departmental planning, budget processes, and fiscal control.
Monitor compliance with quality and regulatory standards; prevent, minimize, or correct risks to clients, families, physicians, and other mental health care providers; investigate unusual occurrences and follow applicable procedures.
Use process-improvement principles to assess and improve client care, and develop quality initiatives based on client or employee satisfaction, regulatory compliance, and other identified issues.
Serve as a clinical resource and consultant to staff and support evidence-based behavioral health and mobile crisis care practices.
Perform other duties as assigned or needed; cross-train as a mobile crisis counselor and cover mobile crisis shifts when needed.
May assume departmental leadership responsibilities in the absence of the Program Director.