Crisis Center Training Supervisor

WELLSPACE HEALTH•Sacramento, CA

10d•$95,680 - $119,470•Onsite

About The Position

The Crisis Center Training Supervisor helps oversee many aspects of the Crisis Center training program under the supervision of the Director, Associate Director and Program Manager including 9-8-8 Lifeline calls, chats, and text services, local crisis lines, training services, training program volunteers and staff, providing supervision and live monitoring, employee coaching, preparing reports, maintaining accurate records, meeting reporting requirements as well as adhering to national standards, trainings, and practices.

Requirements

Bachelor’s degree in Behavioral Science, and/or related field or 4 years of direct suicide prevention and crisis service experience
Minimum of one year of experience in a leadership role with demonstrated experience coaching and supporting employees to achieve performance expectations
Ability to complete evidence-based suicide prevention training/certification.
Demonstrated commitment to the provision of services for the underserved and sensitive working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic, and cultural origins; disabled, homeless, substance users, HIV (AIDS) infected, and/or physiologically impaired.
Ability to abide by standards of professional ethics and maintain confidentiality.
Ability to be flexible and creative with high-stress clients, staffing, or situations.
Coordinate and facilitate meetings and trainings.
Must have the ability to work in a fast-paced environment.
Must be professional, flexible, and adaptable to varying situations and coverage needs.
Ability to work independently with confidence, monitor progress, and meet deadlines; maintain positive, professional relationships with others and as part of a team.
Ability to assist with data collection to report outcomes and trends.
Excellent interpersonal and supervisory skills including conflict resolution, crisis intervention, quality assurance, staff development, and performance appraisal.
Excellent time management skills, ability to meet deadlines, and organizational ability.
Communicate clearly and concisely both verbally and written, with strong public speaking skills.
Knowledgeable in or ability to utilize Microsoft Office including Outlook, PowerPoint, Excel, Calendar, email, and other productivity and communication-related software.
Adherence to infection control procedures including but not limited to standard precautions of temperature monitoring, hand hygiene, symptom self-monitoring, masking, and social distancing.
Assist and support the Center/Department/Program to meet standards of High Reliability.

Nice To Haves

Master’s degree in mental health field preferred.
Knowledge and proven experience in Suicide Prevention are desirable.
Knowledge of the local treatment community and referrals.

Responsibilities

Assist the Director and Management Team in the overall management of the suicide prevention training program.
Assist with recruitment, screening, training, screening, processing, and supervision of new volunteers and staff.
Provide consultation and debriefing to crisis counselors and accurately document emergency interventions.
Maintain accurate detailed records and files for the program and work completed
Ensure confidentiality is maintained for help seekers as well as staff and volunteers involved with the agency.
Assist with meeting weekly crisis line minimum staffing requirements.
Provide emergency shift coverage if needed.
Attend, participate, and occasionally facilitate in conferences, parts of SPCL staff meetings, trainings as requested or assigned.
Maintain accurate monthly and quarterly reports, documentation, and evaluations for all trainings.
Assist with creating content for in-service trainings including handouts, slides, and guest speaker suggestions.
Consult with the Director regarding updates/changes/needs in policy, procedure, and training.
Prepare statistical and other program reports as assigned or needed.
Develop and maintain updated materials, training curriculum, and training manual.
Provide ongoing crisis line, chat/text coverage including days, evenings, weekends, and some holidays; assist with overnight coverage as needed.
Monitor call records in iCarol for accuracy and/or problems regularly for quality assurance
Promote teamwork with staff and volunteers, including adherence to team principles and guiding values of the agency.
Initiate and complete outreach presentations (complete with pre and post-tests and QA evaluations) to a wide variety of community-based organizations, schools, and groups.
Monitor and facilitate mandated reporting as needed.
Answer crisis counselor questions and solve training scheduling problems on an as needed basis.
Effectively train staff/volunteers in crisis intervention skills meeting national standards, trainings, and practices.
Provide training and supervision for volunteers and new staff.
Create and facilitate training related to mandated reporting as needed.
Assist with program Quality Assurance/Improvement activities.
Demonstrate commitment to the provision of services for the underserved and sensitivity working with a variety of people from low-income populations with diverse educational, lifestyle, ethnic, and cultural origins; disabled, unhoused, substance users, HIV (AIDS) infected, and/or physiologically impaired.
Other crisis center duties as assigned.

Benefits

Regionally competitive salary
Above-average health benefits at reduced costs
Company paid life insurance & long-term disability insurance
Additional voluntary retirement plan with company match
No vesting schedule requirement
Paid bereavement and jury duty leave
11 paid holidays per year
Paid time off
Paid sick leave
Flexible Spending Program
Company paid malpractice insurance for all providers
Professional development hours offered annually
401(k) plan for eligible employees who have completed their 90-day introductory period