Mobile Crisis Supervisor

Oakland Community Health Network•Pontiac, MI

6h•Hybrid

About The Position

The Mobile Crisis Supervisor works under the supervision of the Manager of Crisis Assessment and Mobile Crisis and is based at the Resource and Crisis Center in Pontiac, Michigan. This role provides daily leadership, operational oversight, and clinical supervision to the Mobile Crisis Team, ensuring high‑quality, trauma‑informed crisis response across community, home, office, and center‑based settings. The Supervisor is responsible for team operations, staff development, service coordination, quality improvement, and adherence to all clinical, safety, and documentation standards.

Requirements

Master’s degree in a human services field (social work, psychology, counseling, family services, sociology, criminal justice).
Full clinical licensure required (LMSW, LPC, LLP, or equivalent).
Basic Life Support (BLS)
Active clinical license in good standing
Completion of agency-specific onboarding and crisis intervention training
Ongoing professional development in crisis assessment, trauma-informed care, and behavioral health best practices
Minimum of 2 years of experience in a crisis setting (psychiatric hospital, crisis center, mobile crisis, or similar).
Minimum of 2 years of leadership experience, preferably in a managed care or behavioral health setting.
HIPAA
Microsoft 365
Recipient Rights
Michigan Mental Health Code
Medicaid Manual
Crisis intervention best practices and national guidelines
Strong interpersonal and communication skills
Advanced organizational and time-management abilities
Data analysis and performance monitoring
Strategic planning and operational leadership
Trauma-informed crisis intervention
Clinical knowledge of mental health, substance use, and suicide prevention
Conflict resolution and de-escalation skills
Ability to work both independently and as part of a multidisciplinary team
Must have available means of transportation to and from OCHN and for required offsite meetings or site visits.
Must be available for meetings and events which may occur outside of standard office hours.
The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.

Nice To Haves

Experience working with electronic health record systems
Strong customer service and conflict-resolution experience
Experience with crisis de-escalation and safety planning
Experience working with individuals with severe mental illness, SUD, or IDD
Experience working with children and youth with serious emotional disturbance
Experience performing crisis assessments in community-based settings
Experience with data entry, reporting, and workflow management

Responsibilities

Provide daily supervision, coaching, and clinical guidance to Mobile Crisis Clinicians, Peers, and other crisis response staff.
Ensure all crisis response services comply with HIPAA, mandated reporting, MDHHS requirements, OCHN policies, and evidence-based crisis standards.
Oversee day-to-day operations of mobile crisis services, ensuring timely response, appropriate triage, and high-quality customer service.
Review and monitor documentation, assessments, safety plans, and care coordination activities to ensure accuracy, completeness, and compliance.
Facilitate monthly+ team meetings focused on problem solving, morale, workflow improvement, and professional development.
Conduct routine field supervision, case consultations, and real-time coaching, with emphasis on trauma-informed care and de-escalation.
Lead team onboarding, support training activities, and ensure staff competency in crisis assessment, community-based response, and stabilization practices.
Monitor performance metrics, staff productivity, and key operational indicators; develop action steps for improvement when needed.
Complete incident reports and implement corrective action plans in collaboration with leadership.
Assist with developing and updating crisis response policies, procedures, protocols, warm transfer processes, and documentation workflows.
Collaborate with IT to address EHR issues, update forms, and improve workflow efficiency.
Maintain strong relationships with law enforcement, hospitals, schools, EMS, and community partners to ensure coordinated crisis response.
Provide support and guidance during complex or high-acuity crisis calls, including on-site or virtual consultation.
Participate in the rotational on-call schedule to provide leadership support after hours.
Present reports and updates on service outcomes, data trends, customer service issues, and quality initiatives to leadership and external stakeholders.
Serve on committees focused on safety, crisis services, suicide prevention, and system-level improvement.
Coordinate with internal departments to address service delivery barriers and ensure smooth transitions of care.
Perform other related duties as assigned.