Mobile Crisis Response Team Lead, FT, FTE 1.00

KANZA MENTAL HEALTH AND GUIDANCE CENTER INC•Hiawatha, KS

2d•$57,000 - $79,000•Onsite

About The Position

The Mobile Crisis Response Team Lead is a working case management lead who strengthens Kanza’s 24/7/365 Mobile Crisis Response (MCR) program by providing designated shift-based leadership, workflow coordination, staff mentoring, operational support, direct crisis coverage, and continuity of care. The Team Lead is an experienced resource for staff participating in crisis coverage and helps address questions, unexpected situations, staffing gaps, and service-delivery needs. The role provides follow-up and supportive case management to connect individuals with ongoing services and resources after the immediate crisis. Work must remain within the employee’s education, training, credentials, and assigned role; clinical matters requiring a QMHP or licensed clinician must be escalated to the appropriate resource. The position is based in Hiawatha and/or Holton, Kansas, with frequent travel throughout surrounding areas and Kanza’s service region. It follows an alternating coverage schedule, which may include a 7-days-on/7-days-off rotation, a 4-days-on/3-days-off followed by a 3-days-on/4-days-off rotation, or another comparable schedule. During assigned coverage periods, the Team Lead works in the office during regular business hours and provides designated crisis support and on-call coverage during nights, weekends, and holidays as assigned or needed. The role may cover vacancies, call-outs, or other gaps in the crisis on-call schedule and is not expected to involve active work every hour of an assigned coverage period. The Team Lead coordinates with internal clinical resources and designated external QMHP support, including HealthSource or another designated partner, and works with community partners such as hospitals, law enforcement, schools, and healthcare providers. The role supports staff safety, crisis protocols, accurate documentation, quality improvement, and applicable CCBHC, payer, grant, state, and federal requirements. Work takes place in Kanza offices and community settings, including client homes, hospitals, schools, and law enforcement settings, with frequent travel and use of a company vehicle. The role may involve encounters with people experiencing significant distress, behavioral health crises, substance-related concerns, elevated risk, or aggressive behavior. The position is exempt, regular full-time, and at-will. The listed salary range is $57,000–$79,000. The role reports to the Clinical Crisis Manager and has no direct reports.

Requirements

A bachelor’s degree in a human services field such as psychology, social work, counseling, or a related field is preferred; alternatively, a combination of education and significant relevant human services experience totaling at least four years may be considered.
At least 21 years of age.
Proficiency in English.
Ability to successfully complete required pre-employment background and drug screening.
Ability to complete required crisis case management and crisis training within the timeframe established by Kanza and applicable Kansas requirements.
Ability to remain calm, organized, responsive, and supportive while coordinating urgent, complex, or high-stress situations.
Ability to serve as a trusted staff resource while maintaining role boundaries and escalating clinical matters appropriately.
Knowledge of de-escalation, crisis response procedures, safety practices, follow-up care, case management, community resources, and professional boundaries.
Strong written and verbal communication, organizational, analytical, critical-thinking, and problem-solving skills.
Proficiency with computers, electronic health record systems, data tracking, and standard office technology.
Valid driver’s license, acceptable driving record, and physical capability to safely operate a company vehicle.
Ability to meet the physical demands of the role, including prolonged sitting or standing; frequent movement between worksites and community locations; lifting or moving objects up to approximately 25 pounds; repetitive hand, wrist, or finger motions; effective in-person, telephone, and electronic communication; and working outdoors in varying temperatures, precipitation, and wind.
Ability to maintain confidentiality and comply with HIPAA, behavioral health confidentiality requirements, organizational policies, professional ethical standards, and applicable federal and state privacy requirements.

Nice To Haves

Previous experience providing crisis intervention, Mobile Crisis Response, case management, behavioral health services, or other community-based human services.
Experience working with individuals with Serious Mental Illness (SMI), Serious Emotional Disturbance (SED), Substance Use Disorders (SUD), or co-occurring needs.
Bachelor’s degree in a human services field such as psychology, social work, counseling, or a related field.

Responsibilities

Provide designated leadership, workflow coordination, practical guidance, and operational support to MCR staff during assigned coverage periods.
Identify and communicate emerging staffing, access, workflow, safety, or service-delivery concerns to the Clinical Crisis Manager or other designated leadership.
Provide direct Mobile Crisis Response and crisis case management services based on client, staffing, and program needs.
Coordinate MCR deployment and response based on staff availability, location, urgency, safety considerations, and established procedures.
Help coordinate response needs, resources, handoffs, and escalation pathways for staff providing crisis coverage.
Cover vacancies, call-outs, or gaps in the crisis on-call schedule when needed to maintain timely MCR access.
Use approved engagement, observation, non-physical de-escalation, safety procedures, and crisis stabilization practices within the employee’s role and training.
Participate in multidisciplinary crisis response with clinicians, case managers, peer support specialists, medication providers, medical professionals, law enforcement, and other partners as appropriate.
Provide timely post-crisis follow-up and supportive case management to connect individuals with ongoing care and resources.
Coordinate follow-up with clients, families or guardians when appropriate, treatment teams, and other supports according to program procedures and identified needs.
Assist individuals with connections to therapy, medication services, community services, case management, peer support, substance use services, medical care, benefits, housing, transportation, and other resources.
Support transitions from hospitals, emergency departments, crisis services, correctional settings, and other higher levels of care; communicate unresolved needs and barriers to appropriate staff.
Support safe, coordinated responses to complex or high-risk situations through communication, resource coordination, safety processes, and operational escalation.
Recognize when QMHP or licensed clinical consultation is needed and promptly connect staff with the appropriate clinical resource.
Work within assigned role, training, and credentials; do not independently perform clinical functions or make clinical determinations requiring credentials the employee does not hold.
Participate in the alternating Team Lead coverage structure, fulfill assigned on-call responsibilities, monitor coverage concerns, and communicate handoffs and unresolved issues between Team Leads.
Coordinate with designated QMHP and licensed clinical resources, including external support arrangements, and communicate recurring access or coordination issues to the Clinical Crisis Manager.
Coordinate with hospitals, emergency departments, law enforcement, schools, healthcare providers, emergency systems, and other community partners during response and follow-up.
Develop and maintain working relationships with community partners and participate in assigned community coordination, meetings, or outreach.
Provide field mentoring, workflow coaching, orientation support, and day-to-day guidance to crisis case management, peer support, and other staff participating in MCR coverage.
Reinforce approved crisis protocols, de-escalation practices, documentation procedures, safety expectations, data tracking, and reporting requirements.
Complete and support accurate, timely crisis documentation, including progress notes, follow-up documentation, incident reports, consultation records, timesheets, mileage, and other required records.
Support documentation quality, data collection, validation, and reporting for MCR, grants, state requirements, CCBHC expectations, and organizational quality measures.
Monitor operational barriers, response trends, staffing concerns, service access, follow-up needs, and other factors affecting MCR performance or capacity; participate in quality improvement activities.
Maintain confidentiality, professional boundaries, ethical conduct, required training, and attendance consistent with the assigned schedule and on-call responsibilities.
Use company vehicles safely and follow organizational transportation and driving requirements.
Perform other duties as assigned to support crisis operations, coverage, client follow-up, and organizational needs.