Mobile Crisis Dispatch Team Lead

RHA Health Services • Asheville, NC

2d

About The Position

The Mobile Crisis Dispatch Team Lead supervises dispatchers on the Mobile Crisis Team and helps answer crisis calls. The position also handles personnel matters, interviewing, hiring, filing, data entry, and shift coverage when needed. The typical schedule is 9 a.m. to 5 p.m., Monday through Friday, with additional hours as needed to cover unexpected staff absences.

The role serves as a primary contact and coordinator of services for people experiencing mental health or substance use challenges in residential, school, workplace, and community settings. It coordinates and monitors services and supports identified in each person’s Person Centered Plan. Interventions are strength-based and aim to promote recovery, reduce symptoms, build coping skills, and support the person’s highest level of functioning in the community. The position supervises and directs staff to support quality services, with supervision provided according to applicable requirements.

The posting also describes broader Behavioral Health Team Leader duties, including coordinating with paraprofessional and clinical staff, participating in a 24/7/365 first-responder on-call system, training and supervising employees, managing service authorizations, providing clinical supervision, and completing service documentation. The role may require meeting Qualified Professional and other education, experience, licensure, or certification requirements specified by the service being provided.

Requirements

• Meet the education, experience, and licensure or certification requirements specified by the service definition for the service being provided.
• Have general working knowledge of North Carolina’s human services delivery system.
• Have a valid driver’s license, auto insurance, and reliable transportation.
• Pass a drug screen and background check.
• Be able to lift between 20 and 50 pounds and meet the physical requirements for performing CPR and therapeutic holds.
• Complete required pre-employment screening, including criminal background and registry checks, drug testing, education verification, and credentialing based on position requirements.
• For positions requiring driving, provide proof of a driver’s license, driver’s insurance, and a vehicle if required to transport individuals.
• May be required to qualify as a Qualified Professional under applicable service definition requirements. The posting lists qualifying pathways involving a relevant professional license or credential and specified experience, or a human-services degree with specified post-degree experience.

Nice To Haves

• Employee supervisory experience preferred.
• Experience with Electronic Medical Records (EMR) preferred.
• Excellent communication and listening skills, strong therapeutic skills, and ability to work as part of an interdisciplinary team.
• Ability to lead open and productive therapy sessions and use behavioral interviewing techniques to identify and anticipate service user needs.

Responsibilities

• Supervise the dispatchers of the Mobile Crisis Team.
• Assist with answering crisis phone calls.
• Handle personnel matters, interviewing, hiring, filing, and data entry.
• Cover shifts when needed, including during unexpected staff absences.
• Serve as a primary contact and coordinate services for individuals with mental health or substance use issues in residential, school, workplace, and community settings.
• Coordinate and monitor the services and supports identified in each person’s Person Centered Plan.
• Supervise and direct employees to provide quality services.
• Work with paraprofessional and clinical/professional staff to maintain communication, provide feedback, standardize procedures, and expedite Person Centered Plan implementation.
• Participate in a 24/7/365 first-responder on-call system and coordinate first-response resources according to consumer needs and the Person Centered Plan.
• Provide employees with individual-specific and population-specific training.
• Interview, hire, train, assign, and direct employees; appraise performance; apply rewards and corrective action; address complaints; and resolve problems.
• Complete Service Authorization Requests as needed and ensure current service authorization is in place before services are provided.
• Provide clinical supervision to employees.
• Help minimize the effects of psychiatric symptoms or substance dependence on recipients’ daily living and personal development.
• Document services, including required information in daily full service notes.
• Complete other tasks as determined necessary.

Benefits

• Payactiv early access to earned wages before payday.
• Employee perks and discount program.
• Paid time off for full-time employees.
• Health insurance for full-time employees.
• 401(k) retirement savings program.
• Physical, emotional, and financial wellbeing programs.
• Chronic disease management programs for hypertension and diabetes for qualifying employees.
• Free CPR, first aid, and job-specific training opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed