Route Utility Relief Driver

Alsco•Austin, TX

About The Position

The Route Utility Relief Driver supports the Service Departments in meeting customer needs through up-selling, cross-selling, and excellent customer service. The position reports directly to the District Manager and pays a base rate of $20 per hour. The driver delivers products and picks up soiled linens on assigned routes, follows Service SOPs for installations, deliveries, and account management, and works with service, sales, and operations teams as a relief driver. The role also involves maintaining accurate inventory and customer records, handling payments and service changes, monitoring accounts, and identifying opportunities to promote products or refer leads to Sales. The position requires daily vehicle operation and inspections, truck cleanliness, and loading and unloading products. Physical requirements include lifting up to 75 pounds and moving carts weighing up to 500 pounds. Work takes place on public roads, at customer locations, in loading areas and service facilities, and in indoor and outdoor areas of industrial laundry facilities. Employment is contingent on successful completion of background and safety-sensitive drug screening.

Requirements

Have and maintain a valid driver's license; CDL when applicable.
Be 21 years of age or older.
Maintain a driving record free of chargeable accidents, speeding, safety, or other violations.
Have excellent verbal and written communication skills in English and be able to comprehend and follow directions.
Have two years of relevant experience in sales, customer service, delivery, or public-facing work.
Accurately recognize colors and sizes.
Be able to stoop, pull, push, reach overhead, lift up to 75 pounds, and move loaded carts weighing up to 500 pounds.
Successfully complete background and safety-sensitive drug screening as a condition of employment.

Responsibilities

Deliver products and pick up soiled linens on assigned routes safely and on time.
Provide excellent customer service and build customer loyalty and strong relationships.
Communicate with decision-makers and proactively resolve service concerns.
Follow Service SOPs for installations, deliveries, and account management.
Maintain accurate inventories, route books, and customer files.
Handle customer payments, credits, and change orders accurately.
Monitor accounts and report customer feedback or competitive activity.
Upsell services, promote products, and refer leads to Sales.
Conduct daily vehicle inspections and maintain truck cleanliness.
Load and unload products and move carts weighing up to 500 pounds.
Comply with company policies, safety standards, and dress code.
Collaborate with service, sales, and operations teams as a reliable relief driver.
Support other service team members when required.