Route Utility Relief Driver

Alsco Uniforms•North Las Vegas, NV

About The Position

The Route Utility Relief Driver supports Service Department objectives by meeting customer needs through up-selling, cross-selling, and excellent customer service. The role reports directly to the District Manager and serves as a reliable relief driver in collaboration with service, sales, and operations teams. The driver delivers products and picks up soiled linens on assigned routes, follows service procedures for installations, deliveries, and account management, and maintains accurate inventories, route books, and customer files. The role also handles customer payments, credits, and change orders; monitors accounts and reports customer feedback or competitive activity; resolves service concerns; promotes products and services; and refers leads to Sales. The position includes operating vehicles on public roads and at customer locations and industrial laundry facilities, conducting daily vehicle inspections, maintaining truck cleanliness, and loading and unloading products. It requires physical activity including lifting up to 75 pounds and moving loaded carts up to 500 pounds. Employment is contingent upon successful completion of background and safety-sensitive drug screening.

Requirements

Have and maintain a valid Driver's License; CDL when applicable.
Be 21 years or older.
Maintain a driving record free of chargeable accidents, speeding, safety, or other violations.
Have excellent verbal and written communication skills in English and be able to comprehend and follow direction.
Have two years of relevant experience in sales, customer service, delivery, or public-facing work.
Accurately recognize colors and sizes.
Be able to stoop, pull, push, reach overhead, lift up to 75 pounds, and move loaded carts up to 500 pounds.
Successfully complete background and safety-sensitive drug screening as a condition of employment.

Responsibilities

Deliver products and pick up soiled linens on assigned routes safely and on time.
Provide outstanding customer service to build loyalty and strong relationships.
Communicate with decision-makers and proactively resolve service concerns.
Follow Service SOPs for installations, deliveries, and account management.
Maintain accurate inventories, route books, and customer files.
Handle customer payments, credits, and change orders accurately.
Monitor accounts and report customer feedback or competitive activity.
Upsell services, promote products, and refer leads to Sales.
Conduct daily vehicle inspections and maintain truck cleanliness.
Load and unload products, move carts up to 500 pounds, and lift up to 75 pounds.
Ensure compliance with company policies, safety standards, and dress code.
Collaborate with service, sales, and operations teams as a reliable relief driver.
Support other service team members where required.