Route Utility Relief Driver
About The Position
The Route Utility Relief Driver supports the Service Departments in meeting customer needs through up-selling, cross-selling, and excellent customer service. Reporting directly to the District Manager, this role delivers products and picks up soiled linens on assigned routes, maintains customer and route records, handles payments and service concerns, and collaborates with service, sales, and operations teams. The position involves daily vehicle operation on public roads and at customer locations, industrial laundry facilities, service centers, or depots, as well as loading and unloading products and moving loaded carts.
Requirements
- Have and maintain a valid Driver's License, and a CDL when applicable.
- Be 21 years or older.
- Maintain a driving record free of chargeable accidents, speeding, safety, or other violations.
- Have excellent verbal and written communication skills in English and be able to comprehend and follow directions.
- Have two years of relevant experience in sales, customer service, delivery, or public-facing work.
- Be able to accurately recognize colors and sizes.
- Be able to stoop, pull, push, reach overhead, lift up to 75 lbs., and move loaded carts up to 500 lbs.
Responsibilities
- Deliver products and pick up soiled linens on assigned routes safely and on time.
- Provide outstanding customer service to build loyalty and strong relationships.
- Communicate with decision-makers and proactively resolve service concerns.
- Follow Service SOPs for installations, deliveries, and account management.
- Maintain accurate inventories, route books, and customer files.
- Handle customer payments, credits, and change orders accurately.
- Monitor accounts and report customer feedback or competitive activity.
- Upsell services, promote products, and refer leads to Sales.
- Conduct daily vehicle inspections and maintain truck cleanliness.
- Load and unload products, move carts up to 500 lbs., and lift up to 75 lbs.
- Ensure compliance with company policies, safety standards, and dress code.
- Collaborate with service, sales, and operations teams as a reliable relief driver.
- Support other service team members where required.
Benefits
- 401(k) plan with company match
- Medical, dental, and vision coverage
- FSA/HSA
- Life insurance
- Disability insurance
- Vacation
- Sick time
- Holidays
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
