Route Utility Relief Driver

Alsco Uniforms•Fort Worth, TX

6d•Onsite

About The Position

The Route Utility Relief Driver supports Alsco Uniforms’ Service Departments in meeting customer needs through up-selling, cross-selling, and excellent customer service. The position reports directly to the District Manager. The driver delivers products and picks up soiled linens on assigned routes, follows service procedures for installations, deliveries, and account management, and works with service, sales, and operations teams as a reliable relief driver. The role also involves maintaining accurate route and customer records, managing customer payments and account changes, promoting services and products, and ensuring vehicles and work practices meet company standards.

Requirements

Have and maintain a valid driver’s license; CDL when applicable.
Be 21 years or older.
Maintain a driving record free of chargeable accidents, speeding, safety, or other violations.
Have excellent verbal and written communication skills in English and be able to comprehend and follow directions.
Have two years of relevant experience in sales, customer service, delivery, or public-facing work.
Accurately recognize colors and sizes.
Be able to stoop, pull, push, reach overhead, lift up to 75 lbs., and move loaded carts up to 500 lbs.
Be able to operate vehicles daily on public roads and in and out of customer locations, industrial laundry facility loading areas, service centers, or depots.

Responsibilities

Deliver products and pick up soiled linens on assigned routes safely and on time.
Provide outstanding customer service to build customer loyalty and strong relationships.
Communicate with customer decision-makers and proactively resolve service concerns.
Follow Service SOPs for installations, deliveries, and account management.
Maintain accurate inventories, route books, and customer files.
Handle customer payments, credits, and change orders accurately.
Monitor accounts and report customer feedback or competitive activity.
Upsell services, promote products, and refer leads to Sales.
Conduct daily vehicle inspections and maintain truck cleanliness.
Load and unload products, move carts weighing up to 500 lbs., and lift up to 75 lbs.
Ensure compliance with company policies, safety standards, and dress code.
Collaborate with service, sales, and operations teams as a reliable relief driver.
Support other service team members where required.