Route Utility Relief Driver

Alsco•Billings, MT

21d

About The Position

The Route Utility Relief Driver supports the Service Departments in meeting customer needs through excellent customer service, sales of additional services and products, and reliable route coverage. The role reports directly to the District Manager and involves delivering products, collecting soiled linens, maintaining customer and route records, and supporting service, sales, and operations teams. Drivers must follow company procedures and safety requirements while operating vehicles and handling products and carts. Employment is contingent upon successful completion of background and safety-sensitive drug screening.

Requirements

Have and maintain a valid driver's license, and a CDL when applicable.
Be 21 years or older.
Maintain a driving record free of chargeable accidents, speeding, safety, or other violations.
Have excellent verbal and written communication skills in English and be able to comprehend and follow directions.
Have two years of relevant experience in sales, customer service, delivery, or public-facing work.
Accurately recognize colors and sizes.
Be able to stoop, pull, push, reach overhead, lift up to 75 lbs., and move loaded carts up to 500 lbs.
Successfully complete background and safety-sensitive drug screening as a condition of employment.

Responsibilities

Deliver products and pick up soiled linens on assigned routes safely and on time.
Provide outstanding customer service and build customer loyalty and strong relationships.
Communicate with decision-makers and proactively resolve service concerns.
Follow Service SOPs for installations, deliveries, and account management.
Maintain accurate inventories, route books, and customer files.
Accurately handle customer payments, credits, and change orders.
Monitor accounts and report customer feedback or competitive activity.
Upsell services, promote products, and refer leads to Sales.
Conduct daily vehicle inspections and maintain truck cleanliness.
Load and unload products and move carts weighing up to 500 lbs.
Ensure compliance with company policies, safety standards, and dress code.
Collaborate with service, sales, and operations teams as a reliable relief driver.
Support other service team members where required.