Route Utility Relief Driver

Alsco Uniforms•Alexandria, VA

About The Position

The Route Utility Relief Driver supports the Service Departments in meeting customer needs through up-selling, cross-selling, and excellent customer service. The role reports directly to the District Manager. The driver delivers products and picks up soiled linens on assigned routes, follows service procedures for installations, deliveries, and account management, and maintains accurate inventories, route books, and customer files. The position also handles customer payments, credits, and change orders; monitors accounts and reports customer feedback or competitive activity; promotes products and services; and refers leads to Sales. The role includes conducting daily vehicle inspections, maintaining truck cleanliness, loading and unloading products, and moving carts weighing up to 500 pounds and lifting up to 75 pounds. The driver must follow company policies, safety standards, and dress code and collaborate with service, sales, and operations teams as a relief driver. Work involves operating vehicles on public roads and at customer locations, industrial laundry facilities, service centers, or depots, including indoor and outdoor areas.

Requirements

Have and maintain a valid Driver's License, with a CDL when applicable, and be at least 21 years old.
Maintain a driving record free of chargeable accidents, speeding, safety, or other violations.
Have excellent verbal and written communication skills in English and be able to comprehend and follow directions.
Have two years of relevant experience in sales, customer service, delivery, or public-facing work.
Accurately recognize colors and sizes.
Be able to stoop, pull, push, reach overhead, lift up to 75 lbs., and move loaded carts up to 500 lbs.

Responsibilities

Deliver products and pick up soiled linens on assigned routes safely and on time.
Provide outstanding customer service to build customer loyalty and strong relationships.
Communicate with decision-makers and proactively resolve service concerns.
Follow Service SOPs for installations, deliveries, and account management.
Maintain accurate inventories, route books, and customer files.
Handle customer payments, credits, and change orders accurately.
Monitor accounts and report customer feedback or competitive activity.
Upsell services, promote products, and refer leads to Sales.
Conduct daily vehicle inspections and maintain truck cleanliness.
Load and unload products, move carts up to 500 lbs., and lift up to 75 lbs.
Ensure compliance with company policies, safety standards, and dress code.
Collaborate with service, sales, and operations teams as a reliable relief driver.
Support other service team members where required.