Route Utility Relief Driver

Alsco•North Las Vegas, NV

About The Position

The Route Utility Relief Driver supports the Service Departments in meeting customer needs through excellent customer service, up-selling, and cross-selling. The position delivers products and picks up soiled linens on assigned routes, supports service team members as required, and works with service, sales, and operations teams as a reliable relief driver. This position reports directly to the District Manager. The role requires safe and timely route service, accurate handling of inventories and customer records, and adherence to service procedures, company policies, safety standards, and dress code. The driver operates vehicles on public roads and at customer locations, industrial laundry facilities, service centers, and depots, and performs physical tasks including loading and unloading products, lifting up to 75 pounds, and moving loaded carts up to 500 pounds.

Requirements

Have and maintain a valid Driver's License; a CDL is required when applicable.
Be 21 years or older.
Maintain a driving record free of chargeable accidents, speeding, safety, or other violations.
Have excellent verbal and written communication skills in English and be able to comprehend and follow directions.
Have two years of relevant experience in sales, customer service, delivery, or public-facing work.
Accurately recognize colors and sizes.
Be able to stoop, pull, push, reach overhead, lift up to 75 pounds, and move loaded carts up to 500 pounds.

Responsibilities

Deliver products and pick up soiled linens on assigned routes safely and on time.
Provide outstanding customer service to build loyalty and strong customer relationships.
Communicate with decision-makers and proactively resolve service concerns.
Follow Service SOPs for installations, deliveries, and account management.
Maintain accurate inventories, route books, and customer files.
Handle customer payments, credits, and change orders accurately.
Monitor accounts and report customer feedback or competitive activity.
Upsell services, promote products, and refer leads to Sales.
Conduct daily vehicle inspections and maintain truck cleanliness.
Load and unload products, move carts up to 500 pounds, and lift up to 75 pounds.
Ensure compliance with company policies, safety standards, and dress code.
Collaborate with service, sales, and operations teams as a reliable relief driver.
Support other service team members where required.