Route Trainee - UniFirst

UniFirst • Keeseville, NY

8d

About The Position

The Route Trainee (RT) receives hands-on training through UniFirst’s Service Certificate Program to prepare for a transition into a full-time Route Service Representative (RSR) role. The trainee supports daily service operations, learns multiple customer accounts, assists with deliveries and route coverage, and builds customer-service skills in a field-based role.

The position includes loading and unloading route trucks; delivering clean garments and products to customers and returning soiled items; and covering established routes during RSR absences. The trainee operates a company walk-in truck on designated routes, prioritizing safety and customer relationships. Work takes place in indoor and outdoor environments and involves physical activity. The schedule is Monday through Friday during daytime hours, with no nights or weekends.

UniFirst describes the role as a path to career growth, with the opportunity to advance into a full-time commissioned RSR position. The company provides formal training, ongoing development opportunities, and a supportive, inclusive workplace.

Requirements

• Be at least 21 years old.
• Have a valid driver’s license, a clean driving record, and reliable transportation.
• Meet Department of Transportation (DOT) requirements, including a physical exam.
• Have a high school diploma, GED, or military service.
• Demonstrate strong customer-service skills and the ability to work independently while maintaining a team-oriented mindset.
• Be comfortable using and learning new technologies.
• Be able to lift, carry, and push up to 50 pounds and remain on your feet for extended periods.

Nice To Haves

• Prior experience in customer service, route sales, or delivery.

Responsibilities

• Participate in UniFirst’s Service Certificate Program and complete hands-on training in preparation for an RSR role.
• Support daily service operations by loading and unloading route trucks.
• Deliver clean garments and products to customers and return soiled items reliably and on time.
• Provide route coverage during RSR absences and manage established routes.
• Operate a company walk-in truck along designated routes, prioritizing safety and customer service.
• Build and maintain customer relationships while contributing to the success of the Service Department.
• Work in indoor and outdoor environments and perform physically active tasks.

Benefits

• 401(k) with company match
• Profit sharing
• Health insurance
• Life insurance
• Paid time off
• Employee discounts
• Tuition reimbursement
• Formal training through the Service Certificate Program
• Continuous training and growth opportunities
• Supportive and inclusive workplace
• Monday–Friday daytime schedule with no nights or weekends

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED