Route Trainee - UniFirst

UniFirst • Kernersville, NC

1d

About The Position

UniFirst's Route Trainee (RT) role is a field-based service and customer-care position that provides hands-on training through blended learning programs and the Service Certificate Program. The trainee supports daily operations and prepares to transition into a full-time Route Service Representative (RSR) role. Responsibilities include assisting with deliveries, service, and route coverage while learning multiple customer accounts. The role involves operating a company walk-in truck, working with customers, and supporting the Service Department in indoor and outdoor environments. It offers a Monday–Friday daytime schedule with no nights or weekends.

Requirements

• Be at least 21 years old.
• Have a valid driver’s license, a clean driving record, and reliable transportation.
• Meet all Department of Transportation requirements, including a physical exam.
• Have a high school diploma, GED, or military service.
• Be able to work independently while maintaining a team-oriented mindset and providing excellent customer service.
• Be comfortable using and learning new technologies.
• Be capable of lifting, carrying, and pushing up to 50 pounds and remaining on your feet for extended periods.
• Demonstrate customer focus, time management, dependability, collaboration, communication, and professionalism.

Nice To Haves

• Prior experience in customer service, route sales, or delivery.

Responsibilities

• Participate in UniFirst’s Service Certificate Program and complete hands-on training to prepare for a Route Service Representative role.
• Load and unload route trucks to support daily service operations.
• Deliver clean garments and products to customers and return soiled items.
• Cover established routes when Route Service Representatives are absent.
• Operate a company walk-in truck along designated routes, prioritizing safety and maintaining customer relationships.
• Support service operations and contribute to customer relationships and the success of the Service Department.
• Manage time and route activities to make timely deliveries and complete tasks efficiently.
• Work with teammates and leadership to support smooth daily operations and resolve issues.

Benefits

• Competitive wages
• 401(k) with company match
• Profit sharing
• Health insurance
• Life insurance
• Paid time off
• Employee discounts
• Tuition reimbursement
• Formal training through the Service Certificate Program
• Continuous training and growth opportunities
• Supportive and inclusive workplace
• Monday–Friday daytime schedule with no nights or weekends

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED