Route Supervisor

Rumpke Waste & Recycling•Mansfield, OH

10d

About The Position

Route Supervisors supervise a group of drivers to ensure safe service to customers. They assist management with hiring, training, coaching, performance evaluation and monitoring, and counseling of direct reports, with an emphasis on safety, customer service, and productivity. The role manages the daily activities and performance of route drivers, ensures customer routes are completed according to company standards and agreements, and may run routes or fill in for other supervisors, office employees, or drivers as needed. The position manages 6–20 employees and does not oversee other managers.

Requirements

Excellent verbal and written communication skills.
Ability to lead and develop a team.
Computer skills, including working knowledge of Windows and Microsoft applications.
Proven customer service skills.
Knowledge of the area and ability to read maps.
Ability to work independently, make decisions, and resolve problems.
Knowledge of DOT and OSHA regulations.
At least a valid Class B CDL.
Valid DOT Medical Card or ability to obtain one before hire.
At least 19 years of age.
No more than 3 moving violations within the last 2 years.
No DUI or OVI convictions within the last 5 years, or 2 within the last 10 years.
Legally eligible to work in the United States.
Valid driver’s license, if applicable.
Must successfully complete pre-employment testing.
Must be able to read and speak English.
Ability to travel between offices as required.
Ability to work flexible hours, including nights and weekends as needed.
Ability to work overtime, weekends, and/or holidays, and be available for 24-hour emergency calls.
Previous management experience is preferred.
At least 2 years of truck driving experience is a plus.

Nice To Haves

Ability to drive a truck with manual transmission.
Previous management experience.
Previous waste industry experience.
At least 2 years of truck driving experience.

Responsibilities

Manage the daily activities and performance of route drivers.
Train, coach, and direct employees to improve their overall performance.
Monitor and enforce quality and safety standards and ensure compliance goals are met or exceeded.
Run routes as necessary due to absences, vacations, or vehicle breakdowns.
Monitor and track employee attendance and maintain documentation relating to performance management.
Perform and monitor driver observations and vehicle inspections.
Plan, distribute, monitor, and follow up on daily route assignments to ensure customers are serviced according to company standards and agreements.
Conduct investigations into accidents, injuries, and property damage claims.
Fill in during the absence of other supervisors, office employees, or drivers.
Perform other duties as assigned by management.