Route Supervisor

Alsco Uniforms•Pell City, AL

About The Position

The Route Supervisor supports the Service Department in providing excellent customer service and assists with managing route districts. The position reports to the District Manager. The Route Supervisor helps build a productive district team through training, meetings, daily check-ins, route rides, supervision, and strong relationships with Route Sales Representatives (RSRs). The role supports customer loyalty and service quality, communicates policies and changes, evaluates route organization and service procedures, and works cooperatively with other branch departments. The Route Supervisor may perform general route responsibilities and the duties of an RSR or Route Relief/Utility RSR as needed. When running a route, the supervisor is expected to sell and promote products and services, maintain customer relationships and service agreements, monitor competitive activity, and ensure a profitable product mix. The role requires safely operating company vehicles and following applicable laws, company policies, and safety procedures. Travel is frequently required within the branch area.

Requirements

Have and maintain a valid driver’s license and be at least 21 years old.
Maintain a driving record free of chargeable accidents, speeding, safety, or other violations.
Demonstrate excellent customer service and route sales skills.
Have excellent verbal and written communication skills in English, the ability to comprehend and follow directions, good time-management skills, and the ability to work as a team player.
Recognize product colors, sizes, and types, and accurately count, add, and subtract.
High school graduation or similar experience.

Responsibilities

Assist in developing a highly productive district team through training, regular meetings, daily check-ins, fostering a positive work environment, route rides, supervision, and building relationships with RSRs.
Assist the District Manager with customer visits, audits, new installations, problem solving, communication, and negotiation to support customer loyalty and outstanding service.
Lead the district, communicate changes and policies, evaluate route organization, maintain a professional image, and work cooperatively with other branch departments.
Support compliance with company policies and procedures, including safety and Service SOP; evaluate service procedures and recommend improvements.
Complete general route responsibilities when necessary and safely operate company vehicles in accordance with laws and company policy.
Assist with customer retention and growth, sales, promotions, contests, product mix, and ongoing customer relationships.
Perform RSR responsibilities at a higher level and with a managerial perspective as needed, evaluating routes and RSR performance.
Perform Route Relief/Utility RSR responsibilities as needed.
When running a route, upsell, cross-sell, sample service or product lines, maintain a profitable product mix, monitor and report competitive activity, and keep service agreements current and renewed.
Follow written and verbal instructions and perform other tasks as directed by supervision.
Work with and support other service personnel as required by supervision.