ROUTE SUPERVISOR

City of Amarillo

About The Position

Under the direction of the Solid Waste Service Coordinator, the Route Supervisor oversees 13 to 20 employees engaged in solid waste refuse collection. The role uses software and digital programs extensively for scheduling, tracking, and reporting. It includes investigating complaints, conducting follow-up inspections, and assisting with enforcement of the city’s Solid Waste Regulations. The supervisor also maintains records, conducts and documents safety training, and investigates accidents and property damage claims. The position performs general supervisory tasks for assigned personnel and collection routes, manages residential solid waste account charges and containers, maintains pickup schedules, compiles operational reports, and communicates with department leadership. The Route Supervisor monitors crew operations and the cleanliness of collection areas, tracks equipment and container maintenance needs, responds to complaints, documents incidents, and must be available for 24-hour emergency callouts and to fill in for other supervisors. Work is conducted indoors and outdoors in all types of weather; this position is considered weather-essential personnel.

Requirements

High school diploma or GED.
Two years of experience in personnel supervision, computer operation, data entry, bookkeeping, or a related field.
Valid Texas Commercial Driver's License (CDL).
Proficiency using light, medium, and medium-large solid waste collection equipment and trucks.
Strong report-writing and correspondence skills, with excellent telephone and digital communication etiquette.
Ability to schedule, assign, and oversee Equipment Operators and Laborers using digital tools.
Good physical condition and ability to drive in varied city traffic and weather conditions.
Comfort using software applications for scheduling, tracking, and reporting.
Availability for 24-hour emergency callouts and ability to integrate with other levels of personnel.
Ability to exert up to 100 pounds of force occasionally, up to 50 pounds frequently, and/or up to 20 pounds constantly to move objects.
Ability to balance, stoop, crouch, climb, crawl, walk, stand, kneel, sit, hear, feel, finger, grasp, handle, reach, speak, see, and talk; make rational decisions; and perform repetitive motions.

Responsibilities

Supervise assigned personnel and collection routes, including schedules, assignments, and solid waste collection activities using software tools.
Manage residential customer solid waste account charges, including adding, deleting, and prorating accounts.
Set, remove, or move residential containers and coordinate with Public Works regarding new addresses on routes or discontinued service.
Compile daily reports, take attendance, report absences, and complete forms used in solid waste and refuse collection.
Maintain route address information and pickup schedules for solid waste containers.
Prepare reports, memos, and letters concerning solid waste service.
Maintain contact with the department head and provide operational feedback through digital communication platforms.
Monitor crew operations through tracking software and ensure the cleanliness of alleys and trash collection areas.
Use software to track and report route equipment and container operations, cleanliness, maintenance, and repair needs.
Investigate complaints from the public and employees using digital systems, instruct crews, and conduct follow-up as needed.
Encourage compliance with solid waste regulations and file formal complaints digitally when necessary.
Investigate and document incidents, accidents, and property damage.
Conduct and document safety instructional meetings with personnel using digital tools.
Be available for 24-hour emergency callouts and fill in for other supervisors as assigned.