Route Supervisor

Alsco Uniforms•Pennsauken Township, NJ

About The Position

The Route Supervisor supports the Service Department in providing excellent customer service and assists with management of route districts. The role reports to the District Manager. The supervisor helps develop a productive team through training, meetings, daily check-ins, route rides, supervision, and strong relationships with Route Service Representatives (RSRs). The position also assists with customer loyalty, service quality, sales, retention, and growth, while ensuring compliance with company policies and safety procedures. When needed, the Route Supervisor performs route and Route Relief/Utility RSR responsibilities, operates company vehicles, and evaluates routes and RSR performance. The role frequently travels within the branch area and works in customer locations and industrial laundry facilities, both indoors and outdoors.

Requirements

Have and maintain a valid driver's license and be at least 21 years old.
Maintain a driving record free of chargeable accidents, speeding, safety, or other violations.
Demonstrate excellent customer service and route sales skills.
Have excellent verbal and written communication skills in English, ability to comprehend and follow directions, good time-management skills, and ability to work as a team player.
Recognize product colors, sizes, and types, and accurately count, add, and subtract.
High school graduation or similar experience.

Responsibilities

Assist in developing a productive district team through training, regular meetings, daily check-ins, route rides, supervision, and positive working relationships with RSRs.
Assist the District Manager with customer visits, audits, new installations, problem solving, and customer communication and negotiation.
Communicate changes and policies, evaluate route organization, promote a professional image, and cooperate with other branch departments.
Support compliance with company policies, safety requirements, and Service SOP; evaluate service procedures and recommend improvements.
Perform general route responsibilities when necessary and safely operate company vehicles in accordance with laws and company policies.
Assist with customer retention and growth, sales, promotions, contests, product mix, and customer relationships.
Perform RSR responsibilities at a higher level with a managerial perspective, including evaluating routes and RSR performance.
Perform Route Relief/Utility RSR responsibilities as needed.
When running a route, up-sell, cross-sell, and sample service and product lines; maintain a profitable product mix, monitor and report competitive activity, and keep service agreements current and renewed.
Follow written and verbal instructions and perform other tasks as directed by supervision.
Work with and support other service personnel as required by supervision.