Route Supervisor-Great Opportunity!

Waste Pro • Nashville, TN

8d • Onsite

About The Position

The Residential Route Supervisor oversees daily residential service delivery, ensuring contracted services are provided safely, on time, and cost-effectively in accordance with Waste Pro practices, procedures, and applicable regulations. The supervisor applies Waste Pro Core Values and Positive Leadership principles while managing drivers and daily operations.

The role includes coordinating routes and new service starts, monitoring service quality and productivity, addressing customer concerns, ensuring vehicle and employee safety, and handling operational and personnel matters. The supervisor also drives or assists on routes when needed to cover staffing shortages or support drivers who are behind schedule. The position works primarily outside in the field and may require flexible scheduling, including weekends, as well as availability by phone for operational issues.

Requirements

• High school diploma or equivalent and 3–5 years of experience in transportation, management, logistics, or the waste industry; alternatively, an associate degree or at least 2 years of experience in transportation, logistics, or solid waste operations involving coaching, routing assessments, and employee supervision.
• Knowledge and prior application of Smith System and/or Decision Driving principles and techniques.
• Basic computer skills and general knowledge of Microsoft applications.
• Knowledge of OSHA, DOT, ANSI, and other related federal, state, and local regulations.
• Valid Class A or B commercial driver's license, or ability to obtain one within 3 months of hire, with a personal and business driving record meeting Waste Pro standards and insurance requirements.
• Excellent verbal and written communication skills.
• Demonstrated customer service skills.
• Ability to work independently, make decisions, and resolve problems.
• Ability to work flexible schedules, including weekends, and be available by phone at all times to address operational issues.
• Ability to maintain and demonstrate a positive attitude toward staff and customers.
• Ability to drive a vehicle and work outside for most of the workday.
• Ability to exert physical effort handling objects weighing up to 50 pounds.
• Ability to work in outdoor conditions involving dirt, odors, noise, weather extremes, or similar elements for part of the workday.

Nice To Haves

• Previous supervisory or management experience.
• Knowledge of first aid techniques.

Responsibilities

• Supervise drivers and daily operations; greet drivers on arrival and ensure pre- and post-trip inspections are conducted.
• Communicate service points, safety matters, and equipment issues to drivers, and reinforce Waste Pro Core Values and team membership.
• Maintain a clean and safe work environment and ensure compliance with company policies.
• Reinforce safe work practices, share Decision Driving techniques, ensure employees know and follow safety guidelines, and assist with weekly safety meetings.
• Coordinate new service starts, including obtaining work orders and scheduling container delivery and service days.
• Review daily productivity reports and reroute underperforming routes to maximize service calls while controlling labor costs.
• Schedule timely container removals when service is cancelled.
• Follow routes to assess service quality and respond to dispatch calls or Trac-Ez messages.
• Clarify unique service requirements with drivers and prepare them for upcoming service needs.
• Address customer issues, complaints, and inquiries with customers and/or drivers; address overloaded cans, renew contracts, or refer service changes to sales representatives as applicable.
• Coordinate with city, state, and municipal contacts to ensure timely customer service.
• Conduct route observations to verify safety procedures, container and corral condition, sanitation, debris removal, labeling, placement, and gate closure.
• Complete route observation reports and discuss safety, customer calls, route cleanliness, truck appearance, and training needs with drivers.
• Monitor daily driver pre-trip inspections, address findings, and ensure inspections are properly conducted.
• Review truck repair issues with the shop manager and ensure mechanical problems are fixed.
• Monitor driver time and attendance, route sheets, disposal tickets, and compliance with DOT hours-of-service requirements and Waste Pro regulations.
• Complete accident and injury reports and respond to vehicle accident investigations, workers' compensation matters, and property damage claims.
• Train and orient new employees.
• Conduct performance evaluations, track attendance, complete disciplinary actions, and attend meetings applying positive leadership principles.
• Ensure front loaders are cleaned daily.
• Drive and assist on routes to cover staffing shortages and help drivers who are behind schedule.
• Attend assigned corporation-sponsored training courses and keep up to date on relevant technology used by Waste Pro.
• Perform additional duties as assigned by the supervisor.

Benefits

• Quarterly bonus opportunity of up to $3,500 per quarter for Residential, Roll Off, and Commercial Route Supervisors, recognizing commitment to safety.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED