Route Supervisor-Great Opportunity!

Waste Pro USA•Nashville, TN

9d•Onsite

About The Position

The Residential Route Supervisor supervises daily service delivery to residential Waste Pro customers, ensuring safe, timely, and cost-effective delivery of contracted services in accordance with company practices, procedures, and applicable regulations. The role applies Waste Pro Core Values and Positive Leadership principles when supervising drivers. The position works primarily outside in the field and may drive or assist on routes to cover shortages or help drivers who are behind schedule. Waste Pro offers eligible Residential, Roll Off, and Commercial Route Supervisors a quarterly bonus of up to $3,500 per quarter. The bonus program recognizes commitment to safety and the role supervisors play in keeping Waste Pro employees and communities safe.

Requirements

High school diploma or equivalent and 3–5 years of experience in transportation, management, logistics, or the waste industry; alternatively, an associate degree or at least 2 years of experience in transportation, logistics, or solid waste operations involving coaching, routing assessments, and employee supervision.
Knowledge and prior application of Smith System and/or Decision Driving principles and techniques.
Basic computer skills and general knowledge of Microsoft applications.
Knowledge of OSHA, DOT, ANSI, and other applicable federal, state, and local regulations.
Valid Class A or B commercial driver's license, or ability to obtain one within 3 months of hire; driving record must meet Waste Pro standards and insurance requirements.
Excellent verbal and written communication skills.
Proven customer service skills.
Ability to work independently, make decisions, and resolve problems.
Ability to work flexible schedules, including weekends, and be available by phone at all times to address operational issues.
Ability to maintain and convey a positive attitude toward staff and customers.
Ability to drive a vehicle and work outside for most of the workday.
Ability to exert physical effort handling objects up to 50 pounds.
Ability to work in an outdoor physical environment involving dirt, odors, noise, weather extremes, or similar elements for part of the workday.
Ability to work while exposed rarely to physical occupational risks such as cuts, burns, and exposure to toxic chemicals; reasonable accommodations may be made for individuals with disabilities.

Nice To Haves

Previous supervisory or management experience.
Knowledge of first aid techniques.

Responsibilities

Supervise drivers and daily operations, including greeting drivers upon arrival and ensuring pre- and post-trip inspections are completed.
Maintain a clean, safe work environment and ensure compliance with company policies.
Share Decision Driving techniques, reinforce safe work practices, ensure employees understand safety guidelines, and assist with weekly safety meetings.
Route new service starts, arrange container delivery and service days, review daily productivity reports, reroute non-performing routes, control labor costs, and schedule timely container removals when service is cancelled.
Follow routes to assess service quality; respond to dispatch calls and Trac-Ez messages; clarify service requirements with drivers; resolve customer issues and complaints; address overloaded cans and contract renewals; refer applicable service changes to sales representatives; and coordinate with city, state, and municipal contacts.
Conduct route observations to verify safety and service standards, including the condition of corrals and cans, debris pickup, bin placement and labeling, gate closure, and truck appearance. Complete observation reports, discuss findings with drivers, and identify training needs.
Monitor driver pre-trip inspections, address inspection findings, and work with the shop manager to resolve truck repair and mechanical issues.
Monitor driver time and attendance, route sheets, disposal tickets, and compliance with DOT hours-of-service rules and Waste Pro regulations.
Complete accident and injury reports and respond to vehicle accident investigations, workers' compensation matters, and property damage claims.
Train and orient new employees.
Conduct performance evaluations, track attendance, complete disciplinary actions, and attend meetings using positive leadership principles.
Ensure front loaders are cleaned daily.
Drive and assist on routes to cover staffing shortages and help drivers who are behind schedule.
Attend assigned company-sponsored training, stay current on job-related technology, and perform additional duties assigned by the supervisor.