Route Supervisor

EMBARK•Oklahoma City, OK

5d•Onsite

About The Position

The Route Supervisor is located in EMBARK’s Oklahoma City Operations Division. This supervisory position dispatches, directs, and monitors buses and bus operators. The supervisor monitors operators for violations of EMBARK policies and city and state traffic laws; investigates accidents, incidents, and injury cases involving EMBARK vehicles; responds to street problems or disputes involving EMBARK vehicles, property, or operators; and ensures employee paperwork is completed and submitted on time. The supervisor must be able to operate a bus in emergencies and perform dispatch functions as needed. Work is performed independently, with the manager reviewing work through conferences, staff meetings, reports, and observations. The position requires making immediate, on-site decisions affecting the Authority. This is designated as a safety-sensitive job classification under the Oklahoma Medical Marijuana and Patient Protection Act. Employees may be subject to disciplinary action, up to termination, for positive marijuana test results even if they have a medical marijuana license. Successful applicants must pass a Department of Transportation physical examination, including a drug screen. EMBARK will conduct a background investigation or verification. The position is based in Oklahoma City. Working hours may include early mornings, late nights, weekends, or split shifts. Work involves exposure to dust, fumes, gases, noise, and unfavorable weather, and may require outdoor accident investigations in heat, cold, humidity, or rain. The role involves extended periods of sitting, standing, walking, or telephone use, along with physical activity such as bending, stooping, twisting, reaching, climbing fewer than six stairs, and occasionally lifting objects weighing less than 10 pounds.

Requirements

Communicate verbally and in writing with tact and diplomacy when dealing with subordinates and the general public.
Successfully complete new and ongoing training in supervisory skills and software programs, and apply the skills learned.
Evaluate current programs and recommend improvements.
Effectively plan, organize, and direct the work of others.
Be willing and able to learn new computer software programs.
Be willing and able to learn, administer, and document employee counseling and discipline.
Remain calm and exercise sound judgment in stressful or emergency situations involving employees or the public.
Follow complex oral or written instructions.
Be willing to enforce COTPA policies and safety regulations.
Possess a valid Oklahoma Class B Commercial Driver’s License with a Passenger (P) endorsement no later than 30 days after employment begins.
Be capable of functioning in relief or for a full shift as Dispatcher/Scheduler for both Fixed Route and Para-Transit Services.
Comply with strict attendance policies.
Complete required paperwork correctly and submit it in a timely manner.
Know the city’s geography and the names and locations of streets.
Maintain confidential information.
Pass a Department of Transportation physical examination, including a drug screen.
Provide at least three years of employment history, reasons for leaving, explanations for employment gaps, and contact information for current and previous employers.
Be eligible for rehire if a former employee.
Have no disqualifying record of three or more moving traffic violation convictions in the prior two years, excluding parking tickets, where the position requires operating a COTPA vehicle.

Nice To Haves

Experience in dispatching.
Experience using a personal computer and Microsoft Office Suite applications.

Responsibilities

Dispatch, direct, and monitor buses and bus operators.
Monitor bus operators for violations of EMBARK policies and city and state traffic laws.
Investigate accidents involving EMBARK vehicles, as well as incidents and injury cases.
Respond to street problems or disputes involving EMBARK vehicles, property, or bus operators.
Ensure required employee paperwork is completed correctly and submitted on time.
Operate a bus when called upon in emergency situations.
Perform dispatch functions as needed, including functioning in relief or for a full shift as Dispatcher/Scheduler for Fixed Route and Para-Transit Services.
Plan, organize, and direct the work of others.
Enforce COTPA policies and safety regulations.
Make immediate on-site decisions affecting the Authority.
Maintain confidential information.