Route Service Representative - UniFirst

UniFirst•Fresno, CA

About The Position

As a Route Service Representative (RSR), you are the face of UniFirst to customers, building strong relationships and ensuring their needs are met with reliability, professionalism, and care. This is a dynamic, field-based service role for someone who enjoys being on the move, engaging with customers, and taking ownership of an assigned route. You manage deliveries and pickups, grow customer accounts, and work independently while representing UniFirst. The role includes operating a company walk-in truck on designated routes, delivering and picking up garments and products, loading and unloading route trucks, managing inventory, and troubleshooting service issues. You work in indoor and outdoor environments and follow safety standards. The schedule is Monday through Friday during daytime hours, with no nights or weekends, servicing the same route and customers each week. The position is commissioned from the first day in the field. Estimated weekly base compensation is $1,000 in guaranteed weekly pay, with additional earned commissions. Geographic differentials may apply depending on the location where the position is filled. Formal training is provided through UniFirst’s SCP program, with ongoing training and growth opportunities.

Requirements

Must be at least 21 years old.
Valid driver’s license, clean driving record, and reliable transportation.
Must meet all Department of Transportation (DOT) requirements, including a physical exam.
High school diploma, GED, or military service required.
Strong customer service skills and ability to work independently while maintaining a team-oriented mindset.
Comfortable using and learning new technologies.
Able to lift, carry, and push up to 50 lbs. and remain on your feet for extended periods.
Dependability, problem-solving ability, professional communication, time management, route efficiency, and safety awareness.

Nice To Haves

Prior experience in customer service, route sales, or delivery.

Responsibilities

Manage an assigned route as the primary point of contact for customers, delivering and picking up garments and products.
Load and unload route trucks to support daily operations.
Make on-time, accurate deliveries and returns while maintaining customer satisfaction.
Build customer relationships, address service needs, and introduce garments and products to enhance the customer experience.
Identify upselling opportunities and grow route sales.
Operate a company walk-in truck on designated routes, providing exceptional service and prioritizing safety.
Troubleshoot service issues, manage inventory, and comply with safety standards.
Communicate professionally with customers and internal teams, addressing needs or concerns and finding solutions.
Work a consistent Monday–Friday daytime schedule, servicing the same route and customers each week.