Route Service Representative - UniFirst

UniFirst • Blountville, TN

12d

About The Position

The Route Service Representative (RSR) is the face of UniFirst to customers, managing an assigned route and providing reliable, professional service. The representative delivers and picks up garments and products, serves as the primary customer contact, builds customer relationships, addresses service needs, and introduces products that may benefit customers. The role includes operating a company walk-in truck, loading and unloading it, managing inventory, troubleshooting service issues, and following safety standards. It is a physically active, field-based position involving indoor and outdoor work. The schedule is Monday through Friday during daytime hours, with no nights or weekends, and the same route and customers each week. The position is commissioned from the first day in the field, with income growth tied to route expansion and upselling. UniFirst provides formal training through its SCP program and ongoing development opportunities.

Requirements

• Must be at least 21 years old.
• Valid driver’s license, clean driving record, and reliable transportation.
• Must meet Department of Transportation (DOT) requirements, including a physical exam.
• High school diploma, GED, or military service required.
• Ability to work independently while maintaining a team-oriented mindset and providing excellent customer service.
• Comfort using and learning new technologies.
• Ability to lift, carry, and push up to 50 lbs. and remain on your feet for extended periods.

Nice To Haves

• Prior experience in customer service, route sales, or delivery is a plus.

Responsibilities

• Manage an assigned route and serve as the primary point of contact for customers.
• Deliver and pick up garments and products daily.
• Load and unload route trucks to support daily operations.
• Ensure deliveries and returns are timely and accurate while maintaining customer satisfaction.
• Build customer relationships, address service needs, and introduce relevant garments and products.
• Identify upselling opportunities and grow the route.
• Operate a company walk-in truck on designated routes, prioritizing safe driving.
• Troubleshoot service issues and manage inventory.
• Comply with safety standards.
• Work across indoor and outdoor environments while maintaining attention to detail and safety.

Benefits

• 401(k) with company match
• Profit sharing
• Health insurance
• Life insurance
• Paid time off
• Employee discounts
• Tuition reimbursement
• Formal training through the SCP program
• Continuous training and growth opportunities
• Supportive and inclusive workplace

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED