Route Service Representative - UniFirst

UniFirst•Jacksonville, FL

9d•Onsite

About The Position

The Route Service Representative (RSR) serves as UniFirst’s customer-facing representative, managing an assigned route and building strong customer relationships. The role involves daily delivery and pickup of garments and products, loading and unloading the route truck, maintaining accurate inventory, troubleshooting service issues, and identifying opportunities to introduce products and grow customer accounts. The representative operates a company walk-in truck on designated routes and works independently while coordinating with the service team and following safety standards. This is a physically active field-based role in indoor and outdoor environments. The schedule is Monday through Friday during daytime hours, with no nights or weekends, serving the same route and customers each week. Compensation is commissioned from the first day in the field, with earnings growing through route expansion and upselling. UniFirst provides formal training through its SCP program and ongoing development opportunities.

Requirements

At least 21 years old.
Valid driver’s license, clean driving record, and reliable transportation.
Meet Department of Transportation (DOT) requirements, including a physical exam.
High school diploma, GED, or military service.
Ability to work independently while maintaining a team-oriented mindset and providing excellent customer service.
Comfort using and learning new technologies.
Ability to lift, carry, and push up to 50 pounds and remain on your feet for extended periods.

Nice To Haves

Prior experience in customer service, route sales, or delivery.

Responsibilities

Manage an assigned route and serve as the primary point of contact for customers.
Deliver and pick up garments and products each day.
Load and unload route trucks to support daily operations.
Ensure deliveries and returns are timely and accurate while maintaining customer satisfaction.
Build customer relationships, address service needs, and introduce products and garments.
Identify upselling opportunities and grow route sales and customer accounts.
Operate a company walk-in truck on designated routes while prioritizing safe driving.
Troubleshoot service issues, manage inventory, and comply with safety standards.
Communicate professionally with customers and internal teams and follow through on commitments.