Route Service Representative - UniFirst

UniFirst • Los Angeles, CA

4d • Onsite

About The Position

The Route Service Representative (RSR) is the customer-facing representative responsible for managing an assigned route, delivering and picking up garments and products, and building strong customer relationships. The role works independently while representing UniFirst, supporting daily route operations, addressing customer service needs, managing inventory, and identifying opportunities to introduce products and grow sales. It involves operating a company walk-in truck and working in indoor and outdoor environments while prioritizing safe driving and workplace practices.

The position follows a predictable Monday–Friday daytime schedule, with no nights or weekends, and services the same route and customers each week. It is commissioned from the first day in the field, with earnings that can grow through route expansion and upselling. The stated estimated weekly base compensation is $1,020 guaranteed, with additional earned commissions; geographic differentials may affect final compensation.

Requirements

• Be at least 21 years old.
• Have a valid driver’s license, a clean driving record, and reliable transportation.
• Meet Department of Transportation (DOT) requirements, including a physical exam.
• Have a high school diploma, GED, or military service.
• Be able to work independently while maintaining a team-oriented mindset and providing excellent customer service.
• Be comfortable using and learning new technologies.
• Be able to lift, carry, and push up to 50 pounds and remain on your feet for extended periods.

Nice To Haves

• Prior experience in customer service, route sales, or delivery.

Responsibilities

• Serve as the primary point of contact for customers on an assigned route.
• Deliver and pick up garments and products daily, ensuring timely and accurate deliveries and returns.
• Load and unload route trucks to support daily operations.
• Build customer rapport, address service needs, and introduce garments and products.
• Identify upselling opportunities and grow the route and sales.
• Operate a company walk-in truck along designated routes while prioritizing safety.
• Troubleshoot service issues and manage inventory.
• Comply with safety standards and provide consistent customer service.
• Communicate with customers and internal teams to address needs or concerns.
• Maintain a Monday–Friday daytime route schedule serving the same customers each week.

Benefits

• 401(k) with company match
• Profit sharing
• Health insurance
• Life insurance
• Paid time off
• Employee discounts
• Tuition reimbursement
• Formal training through the SCP program
• Continuous training and growth opportunities
• Supportive and inclusive workplace
• Career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED