Route Service Representative - UniFirst

UniFirst • Richmond, VA

7d

About The Position

The Route Service Representative (RSR) is the face of UniFirst to customers, managing an assigned route and building strong customer relationships through reliable, professional service. The role involves delivering and picking up garments and products, supporting daily route operations, and working independently while representing UniFirst in a company walk-in truck.

RSRs ensure deliveries and returns are accurate and on time, resolve service issues, manage inventory, and follow safety standards. They also identify opportunities to introduce products and services, upsell to customers, and grow their route. The work is physically active and takes place indoors and outdoors. The regular schedule is Monday through Friday during daytime hours, with no nights or weekends, servicing the same route and customers each week.

The role is commissioned from the first day in the field. Estimated weekly base compensation is $800 guaranteed, with additional earned commissions. Geographic differentials may affect final compensation.

Requirements

• Be at least 21 years old and have a valid driver's license, a clean driving record, and reliable transportation.
• Meet Department of Transportation (DOT) requirements, including a physical exam.
• Have a high school diploma, GED, or military service.
• Work independently while maintaining a team-oriented mindset and providing excellent customer service.
• Be comfortable using and learning new technologies.
• Be able to lift, carry, and push up to 50 pounds and remain on your feet for extended periods.

Nice To Haves

• Prior experience in customer service, route sales, or delivery.

Responsibilities

• Manage an assigned route as the primary customer contact, delivering and picking up garments and products.
• Load and unload route trucks to support accurate and efficient daily operations.
• Provide on-time, accurate deliveries and returns while maintaining customer satisfaction.
• Build customer relationships, address service needs, and introduce garments and products.
• Identify upselling opportunities and grow route sales.
• Operate a company walk-in truck on designated routes, prioritizing safe driving.
• Troubleshoot service issues, manage inventory, and comply with safety standards.

Benefits

• 401(k) with company match
• Profit sharing
• Health insurance
• Life insurance
• Paid time off
• Employee discounts
• Tuition reimbursement
• Formal training through the SCP program
• Continuous training and growth opportunities
• Supportive and inclusive workplace

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED