Route Service Representative - UniFirst

UniFirst • Manassas, VA

3d

About The Position

The Route Service Representative (RSR) is UniFirst’s customer-facing representative on an assigned route. The role manages daily deliveries and pickups of garments and products, serves as the primary contact for route customers, and builds strong relationships through reliable, professional service. RSRs operate a company walk-in truck, work independently while supporting the service team, and help grow customer accounts by identifying opportunities to introduce additional products and services.

The position includes loading and unloading the route truck, managing inventory, troubleshooting service issues, and complying with safety standards. It involves work in indoor and outdoor environments and requires physical stamina. The schedule is Monday through Friday during daytime hours, with no nights or weekends, serving the same route and customers each week. Compensation is commissioned from the first day in the field, with earning potential increasing as the route grows.

Requirements

• Be at least 21 years old.
• Have a valid driver's license, a clean driving record, and reliable transportation.
• Meet Department of Transportation requirements, including a physical exam.
• Have a high school diploma, GED, or military service.
• Be able to work independently while maintaining a team-oriented mindset and providing excellent customer service.
• Be comfortable using and learning new technologies.
• Be capable of lifting, carrying, and pushing up to 50 pounds and remaining on your feet for extended periods.

Nice To Haves

• Prior experience in customer service, route sales, or delivery.

Responsibilities

• Manage an assigned route and serve as the primary point of contact for customers.
• Deliver and pick up garments and products daily.
• Load and unload route trucks to support daily operations.
• Ensure deliveries and returns are accurate and on time.
• Build customer rapport, address service needs, and introduce relevant garments and products.
• Identify upselling opportunities and grow route sales.
• Operate a company walk-in truck on designated routes while prioritizing safe driving.
• Troubleshoot service issues and manage inventory.
• Follow safety standards and represent UniFirst professionally.
• Communicate with customers and internal teams to resolve needs and concerns.

Benefits

• Competitive wages
• 401(k) with company match
• Profit sharing
• Health insurance
• Life insurance
• Paid time off
• Employee discounts
• Tuition reimbursement
• Formal training through the SCP program
• Continuous training and growth opportunities
• Career advancement opportunities
• Supportive and inclusive workplace

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED