Route Service Representative - UniFirst

UniFirst • Bossier City, LA

4d

About The Position

UniFirst’s Route Service Representative (RSR) is the primary point of contact for customers on an assigned route. The representative delivers and picks up garments and products, builds customer relationships, responds to service needs, and looks for opportunities to introduce additional products and grow accounts. The role involves operating a company walk-in truck, supporting daily route operations, and providing reliable, professional service while prioritizing safety.

This is a physically active, field-based position that includes work in indoor and outdoor environments. Representatives service the same customers each week and work Monday through Friday during daytime hours, with no nights or weekends. The role is commissioned from the first day in the field, with income growing as the route expands and additional products are sold. UniFirst provides formal training through its SCP program and ongoing training and career-growth opportunities.

Requirements

• Must be at least 21 years old.
• Valid driver’s license, clean driving record, and reliable transportation.
• Must meet Department of Transportation (DOT) requirements, including a physical exam.
• High school diploma, GED, or military service required.
• Ability to work independently while maintaining a team-oriented mindset and providing excellent customer service.
• Comfort with using and learning new technologies.
• Ability to lift, carry, and push up to 50 pounds and remain on your feet for extended periods.

Nice To Haves

• Prior experience in customer service, route sales, or delivery.

Responsibilities

• Manage an assigned route and serve as the primary point of contact for customers.
• Deliver and pick up garments and products daily.
• Load and unload route trucks to support daily service operations.
• Ensure deliveries and returns are timely and accurate while maintaining customer satisfaction.
• Build relationships with customers, address service needs, and introduce garments and products that may enhance their experience.
• Identify upselling opportunities and grow customer accounts and route revenue.
• Operate a company walk-in truck on designated routes, providing exceptional service and prioritizing safety.
• Troubleshoot service issues, manage inventory, and comply with safety standards.
• Maintain a consistent schedule while servicing the same route and customers each week.

Benefits

• Competitive wages.
• 401(k) with company match.
• Profit sharing.
• Health insurance.
• Life insurance.
• Paid time off.
• Employee discounts.
• Tuition reimbursement.
• Formal training through the SCP program.
• Continuous training and career-growth opportunities.
• Supportive and inclusive workplace culture.
• Monday–Friday daytime schedule with no nights or weekends.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED