Route Service Manager - UniFirst
About The Position
UniFirst is seeking a Route Service Manager to recruit and lead Route Service Supervisors and Route Service Representatives who serve multiple customers each day, from small family-owned businesses to major corporate locations. The manager will drive customer satisfaction, account growth, and profitability for their location. The role involves overseeing team recruiting, training, and development; building customer relationships; collaborating with the location management team on customer service and product programs; and negotiating customer contract renewals. The position offers training, career mobility, and opportunities for advancement in UniFirst’s plants and across the organization. The company describes its culture as a family culture and notes that the role does not require nights or weekends.
Requirements
- High school diploma or GED.
- Prior customer service experience.
- Ability to problem-solve and handle a variety of customer service situations.
- Ability to negotiate, train, coach, and lead a team.
- Strong computer proficiency, including MS Office.
- Excellent verbal and written communication skills.
- At least 21 years of age.
- Valid non-commercial driver’s license in the state of residence.
- Must meet pre-employment DOT physical requirements.
- Physically capable of lifting up to 50 pounds.
- Individuals who drive personal vehicles for business purposes must comply with UniFirst’s minimum auto insurance requirements.
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Oversee recruiting, training, and development of Route Service Representatives and Route Service Supervisors.
- Build strong customer relationships and elevate the team’s performance in customer satisfaction.
- Collaborate with the location management team to provide customer service and product programs.
- Negotiate customer contract renewals.
- Drive customer satisfaction, account growth, and location profitability.
- Lead and support the Route Service team as its members develop in their roles.
Benefits
- 401K with Company Match
- Profit Sharing
- Health Insurance
- Employee Assistance Program
- Life Insurance
- Paid Time Off
- Direct Payroll Deposit
- Tuition Reimbursement
- 30% Employee Discount
- Employee Referral Bonuses
- Training designed to enhance performance and support career advancement
- Career mobility and opportunities for personal development and growth
- No nights or weekends
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
