Route Service Manager - UniFirst

UniFirst•El Paso, TX

About The Position

UniFirst is seeking a Route Service Manager to recruit and lead Route Service Supervisors and Route Service Representatives who serve multiple customers each day, from small family-owned businesses to major corporate locations. The manager is responsible for driving customer satisfaction, account growth, and profitability for their location. The role includes training and developing the route service team, building customer relationships, collaborating with location management, and negotiating customer contract renewals. UniFirst describes its culture as family-oriented and offers training and opportunities for career growth and leadership advancement across the organization.

Requirements

High school diploma or GED.
Prior customer service experience.
Ability to problem-solve and handle a variety of customer service situations.
Ability to negotiate, train, coach, and lead a team.
Strong computer proficiency, including MS Office.
Excellent verbal and written communication skills.
At least 21 years of age.
Valid non-commercial driver’s license in the state of residence.
Must meet pre-employment DOT physical requirements.
Physically capable of lifting up to 50 pounds.
Individuals who drive personal vehicles for business must meet UniFirst’s minimum auto insurance requirements.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Oversee the recruiting, training, and development of Route Service Representatives and Route Service Supervisors.
Build strong customer relationships and improve the team’s customer satisfaction results.
Collaborate with the location management team to provide effective customer service and product programs.
Negotiate customer contract renewals.