Route Service Manager - UniFirst

UniFirst•Oceanside, CA

11d

About The Position

The Route Service Manager at UniFirst will recruit and lead a team of Route Service Supervisors and Route Service Representatives who deliver to multiple customers per day, ranging from small family-owned businesses to major corporate locations. The ideal candidate is business-savvy, results-driven, and focused on increasing profit and customer satisfaction. The role involves hands-on management, team support, and collaboration with the location management team. The position offers opportunities for career mobility, skills training, and a supportive family culture within a large international organization.

Requirements

High School Diploma or GED
Prior customer service experience
Ability to problem solve and handle a variety of customer service situations
Ability to negotiate, train, coach, and lead a team
Strong computer proficiency (MS Office)
Excellent verbal & written communication skills
21 years of age
Valid non-commercial driver’s license in the state of residence
Must meet pre-employment DOT physical requirements
Physically capable of lifting up to 50 pounds
Comply with minimum auto insurance requirements per UniFirst's standards

Nice To Haves

Bachelor’s degree

Responsibilities

Oversee the recruiting, training, and development of a team of Route Service Representatives and Route Service Supervisors
Build strong relationships with customers and elevate the team’s level of achievement in customer satisfaction
Collaborate closely with the location management team to provide the best customer service and product programs
Negotiate customer contract renewals
Help increase profit and grow customer satisfaction within the UniFirst location
Drive personal vehicle for business purposes as required