Route Service Manager - UniFirst

UniFirst • Northwood, OH

11d

About The Position

UniFirst is seeking a Route Service Manager to recruit and lead Route Service Supervisors and Route Service Representatives who serve multiple customers each day, from small family-owned businesses to major corporate locations. The manager will work to drive customer satisfaction, account growth, and profitability for their location.

The role offers training, career mobility, personal development, and opportunities for advancement into other leadership roles across UniFirst. It is part of a family-oriented and diverse workplace culture, with no nights or weekends mentioned.

UniFirst is an international garment services company with more than 13,000 team partners serving 300,000 business customer locations across the U.S., Canada, and Europe. The company describes itself as an 80-year-old organization focused on annual growth and an equal opportunity employer.

Requirements

• High school diploma or GED.
• Prior customer service experience.
• Ability to problem-solve and handle a variety of customer service situations.
• Ability to negotiate, train, coach, and lead a team.
• Strong computer proficiency, including MS Office.
• Excellent verbal and written communication skills.
• At least 21 years of age.
• Valid non-commercial driver’s license in the state of residence.
• Must meet pre-employment DOT physical requirements.
• Physically capable of lifting up to 50 pounds.
• Individuals who drive personal vehicles for business purposes must comply with UniFirst’s minimum auto insurance requirements.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Oversee the recruiting, training, and development of Route Service Representatives and Route Service Supervisors.
• Build strong customer relationships and improve the team’s customer satisfaction performance.
• Collaborate with the location management team to provide customer service and product programs.
• Negotiate customer contract renewals.
• Help the team and customers as needed to support account growth and profitability.

Benefits

• Quality skills training and support for career advancement.
• Career mobility and personal development opportunities.
• 401K with Company Match.
• Profit Sharing.
• Health Insurance.
• Employee Assistance Program.
• Life Insurance.
• Paid Time Off.
• Direct Payroll Deposit.
• Tuition Reimbursement.
• 30% Employee Discount.
• Employee Referral Bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED