Route Service Manager - UniFirst

UniFirst•Stratford, CT

21d

About The Position

UniFirst is seeking a Route Service Manager to recruit and lead Route Service Supervisors and Route Service Representatives who serve multiple customers each day, from small family-owned businesses to major corporate locations. The manager is responsible for helping the location achieve customer satisfaction, account growth, and profitability. This is a relationship-focused, results-driven role that combines team leadership and customer service with hands-on support for employees and customers. The position offers training, career mobility, and opportunities to pursue other leadership roles within UniFirst. The posting states that there are no nights or weekends.

Requirements

High school diploma or GED.
Prior customer service experience.
Ability to problem-solve and handle a variety of customer service situations.
Ability to negotiate, train, coach, and lead a team.
Strong computer proficiency, including MS Office.
Excellent verbal and written communication skills.
At least 21 years of age.
Valid non-commercial driver’s license in the state of residence.
Must meet pre-employment DOT physical requirements.
Must be physically capable of lifting up to 50 pounds.
Individuals who drive personal vehicles for business purposes must comply with UniFirst’s minimum auto insurance requirements.

Nice To Haves

Bachelor’s degree.

Responsibilities

Oversee recruiting, training, and development of Route Service Representatives and Route Service Supervisors.
Build strong customer relationships and improve the team’s customer satisfaction.
Collaborate with the location management team to provide effective customer service and product programs.
Negotiate customer contract renewals.
Help drive account growth and profitability for the location.
Support the team and customers as needed.